Technical Support Engineer

Bounce Digital; Greater London; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Equity

Job summary

Bounce Digital in London is seeking a Technical Product Support Engineer to sit between Engineering, Product and Customer Success, debugging production issues and shipping fixes that improve the product.

This role offers a genuine pathway into a Product Engineer position within 12–18 months, with the opportunity to influence tooling and support processes while collaborating directly with the CTO and founders.

Qualifications

• 1–2 years' commercial software engineering experience.

Responsibilities

• Debug production issues and ship fixes alongside Product Engineers.
• Work directly with the CTO and founders to improve product and tooling.
• Collaborate with Engineering, Product and Customer Success to resolve issues.

Skills

Commercial software engineering

Job description

Technical Product Support Engineer | £50–60k + Equity | London

No sponsorship opportunities unfortunately

I'm working with a YC-backed AI startup that's building one of the most exciting AI products in Europe.

They're looking for a Technical Product Support Engineer to join their engineering team.

This isn't traditional support.

You'll sit between Engineering, Product and Customer Success, investigating production issues, debugging customer problems and shipping code that improves the product.

The founders see it as a genuine pathway into a Product Engineer position within 12–18 months.

Tech

You'll be:

• Debugging production issues
• Shipping fixes alongside Product Engineers
• Working directly with the CTO and founders
• Improving internal tooling and support processes

Looking for:

• 1–2 years' commercial software engineering experience