Application Support Engineer / Consultant

Client Server; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Stock options

25 days holiday

Pension

Training programmes

Diverse culture

Career growth

Job summary

Client Server in London is seeking an Application Support Engineer/Consultant to be the trusted technical advisor to energy trading customers, ensuring reliable, high-performing environments. You'll investigate complex issues, coordinate incident resolution, deliver onboarding and training, and work with Product and Engineering to improve the platform.

The role involves collaboration with pre-sales teams to discuss technical feasibility.

Qualifications

• Experience in a technical, client-facing role such as Application Support or Solutions Consultant.
• Strong troubleshooting and problem-solving skills for complex issues.
• Excellent communication and stakeholder management with technical and business teams.
• Good commercial awareness and ability to build trusted customer relationships.
• Interest in AI and its commercial applications.

Responsibilities

• Own the technical relationship with customers throughout the lifecycle.
• Investigate issues and coordinate incident resolution with Product and Engineering.
• Deliver onboarding, product training and workflow optimisation.
• Support pre-sales by advising on technical feasibility and integration needs.

Skills

Troubleshooting

Communication

Stakeholder management

Commercial awareness

AI interest

Job description

Application Support Engineer / Consultant London to £50k Are you a technically minded client facing Application Support Engineer professional who enjoys working directly with customers, solving complex technical problems and influencing product development? You could be progressing your career at a fast-growing technology company that is transforming global energy markets with AI powered trading and market intelligence solutions. As an Application Support Engineer, you'll become the trusted technical advisor to some of the world's leading energy trading firms and brokers, helping them maximise the value of innovative trading technology. Sitting at the intersection of technology, trading and customer success, you'll work closely with clients as well as Product and Engineering teams to deliver exceptional technical support, seamless integrations and continuous platform improvements. You'll own the technical relationship throughout the customer lifecycle, ensuring client environments remain reliable, high performing and aligned with their business objectives. From investigating complex technical issues and coordinating incident resolution through to delivering onboarding, product training and workflow optimisation, you'll play a pivotal role in customer success. You'll also partner with the commercial team during pre-sales engagements, advising on technical feasibility, integration requirements and implementation planning. As the voice of the customer, you'll translate real-world trading workflows into valuable product insights, helping to shape the future direction of the platform.

Location:

You’ll join colleagues in the London office with flexibility to work from home once a week.

About you:

• You have experience in a similar technical, client facing, role such as Application Support, Technical Support, Solutions Consultant, Technical Account Manager
• You have strong troubleshooting and problem solving skills with the ability to investigate complex technical issues
• You have excellent communication and stakeholder management skills, comfortable working with both technical and business stakeholders
• You have good commercial awareness and the ability to build trusted relationships with customers
• You have a strong interest in AI and its commercial uses, likely to have your own projects and tools

What's in it for you:

As an Application Support Engineer / Consultant you will receive a competitive package:

• Competitive base salary to £50k
• Stock options
• 25 days holiday
• Pension
• Professional training programmes
• Diverse culture
• Excellent career growth opportunities as the company scales