Application Support Analyst

11037 Citibank, N.A. United Kingdom; Belfast; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

As an Apps Support Analyst at a leading global bank in Belfast, you will troubleshoot application issues and provide technical support across multiple teams. This role requires in-depth knowledge of database queries, ETL processes, and strong analytical skills. Join Citi to enhance your career and skills in a dynamic environment with a hybrid working model and numerous benefits.

Benefits

27 days annual leave

Discretional annual performance related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Special discounts for employees, family, and friends

Access to an array of learning and development resources

Qualifications

• Experience in production support activities.
• Strong skills in database level analysis.
• Ability to manage technical issues under tight deadlines.

Responsibilities

• Support daily production batches and troubleshoot issues.
• Engage with support teams for effective resolution.
• Ensure timely communication with internal customers.

Skills

Database queries

ETL tools

Linux scripts

SQL DML statements

Technical issue resolution

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

AutoSys

Job description

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The Role:

This Apps Support Analyst will support daily production batches. Thisrequires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience.

This reports to the application support manager lead locally and globally. Also, the responsibility is for all the job functionalities and ensure that the support teams are addressing the production issues and intimating the finance customers for any ongoing issues.

Responsibilities:

• Perform analysis of existing application protocols and software tools and actively engage with the various support teams for the smooth functioning of Citi’s business.
• Should have prior experience & should be able to debug any Database queries written in oracle/SQL/Mongodb , ETL tool & Linux scripts.
• Provide application support oversight in resolving and troubleshooting problems.
• Provide and support recommendations for improved procedures and policies.
• Work with various vendors and ensure that issue resolution is as per Citi’s standards and there is timely notification to the customers for the ongoing production issues.
• Ensure that there is a seamless communication channel between the support and the development team for ensuring the production issues are fixed in timely manner.
• Assist and support in achieving departmental goals and objectives.
• Provide advanced application support to effectively utilize the system infrastructure and resources.
• Provide direct assistance to users in using and interpreting software tools and products.
• Interact with software vendors to provide best solutions to business problems.
• Ensure compliance of all security measures in application development processes.

Skills & Qualifications:

• Experience in handling production support activities, identifying and resolving technical issues.
• Experience with handling ETL jobs in Sybase/ Oracle with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another.
• Should have good expertise in database level analysis to trace issues to closure. Also, should have extensive experience in writing complex and efficient SQL DML statements.
• Should be aware of various scheduling tool.
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
• Delivering regular and customized training to teams within the business
• Strong design & execution bend of mind to help resolve complex technical issues.
• Ticketing tools like ServiceNow
• Scheduling tools like AutoSys.
• Thorough understanding of ETL and relational database methodologies.
• Passion for technology and self- starter
• Strong writing, communication, time-management, decision-making, and basic task organization skills
• Ability to prioritize and manage schedules under tight, SLA’s.

Development Value:

• Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank
• Opportunity to learn/ add domain skill in the area of finance and primary market trading and accounting
• Opportunity to directly work with a highly motivated team
  

Education:

• Bachelor’s/University degree or equivalent experience
  

What we’ll provide you

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-RH4

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Job Family Group:

Technology

The Role:

This Apps Support Analyst will support daily production batches. Thisrequires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience.

This reports to the application support manager lead locally and globally. Also, the responsibility is for all the job functionalities and ensure that the support teams are addressing the production issues and intimating the finance customers for any ongoing issues.

Responsibilities:

Perform analysis of existing application protocols and software tools and actively engage with the various support teams for the smooth functioning of Citi’s business.

Should have prior experience & should be able to debug any Database queries written in oracle/SQL/Mongodb , ETL tool & Linux scripts.

Provide application support oversight in resolving and troubleshooting problems.

Provide and support recommendations for improved procedures and policies.

Work with various vendors and ensure that issue resolution is as per Citi’s standards and there is timely notification to the customers for the ongoing production issues.

Ensure that there is a seamless communication channel between the support and the development team for ensuring the production issues are fixed in timely manner.

Assist and support in achieving departmental goals and objectives.

Provide advanced application support to effectively utilize the system infrastructure and resources.

Provide direct assistance to users in using and interpreting software tools and products.

Interact with software vendors to provide best solutions to business problems.

Ensure compliance of all security measures in application development processes.

Skills & Qualifications:

Experience in handling production support activities, identifying and resolving technical issues.

Experience with handling ETL jobs in Sybase/ Oracle with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another.

Should have good expertise in database level analysis to trace issues to closure. Also, should have extensive experience in writing complex and efficient SQL DML statements.

Should be aware of various scheduling tool.

Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.

Delivering regular and customized training to teams within the business

Strong design & execution bend of mind to help resolve complex technical issues.

Ticketing tools like ServiceNow

Scheduling tools like AutoSys.

Thorough understanding of ETL and relational database methodologies.

Software engineering best practices

Passion for technology and self- starter

Strong writing, communication, time-management, decision-making, and basic task organization skills

Ability to prioritize and manage schedules under tight, SLA’s.

Development Value:

Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank

Opportunity to learn/ add domain skill in the area of finance and primary market trading and accounting

Opportunity to directly work with a highly motivated team

Education:

Bachelor’s/University degree or equivalent experience

What we’ll provide you

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

27 days annual leave (plus bank holidays)

A discretional annual performance related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees, family, and friends

Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-RH4

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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