Senior Application Support Analyst - Citi

Jobs via eFinancialCareers; Belfast; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Join a global financial institution as a Senior Application Support Analyst, providing critical support to the Commodities trading business. This role involves using Site Reliability Engineering methods for application stability and efficiency, coupled with a competitive salary, generous benefits, and a supportive work environment.

Benefits

Generous holiday allowance starting at 27 days plus bank holidays

Discretional annual performance-related bonus

Private medical insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees, family, and friends

Qualifications

• Relevant experience in an Application Support role.
• Knowledge of Problem Management Tools.
• Experience in automation and TOIL reduction.

Responsibilities

• Provide stability and support to the Commodities trading business.
• Manage, triage, communicate, and resolve live business impacting incidents.
• Deliver efficiency through automation and incident management.

Skills

Analytical skills

Problem-solving

Communication

Automation

Tools

Oracle

Mongo

SQL

Kibana

Kafka

UNIX

Job description

Senior Application Support Analyst - Citi

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Senior Application Support Analyst - Citi

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Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Commodities Production Management team

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Commodities Support team is a well-established team with regional coverage in Singapore, India, London, Belfast and Houston. The team primarily covers regional application Support to the Commodities trading business within Markets. Our partners include the Trading desk, Operations, Middle office, Risk and Controls and other downstream partners. The team is responsible for ensuring the availability and efficiency of the trading applications used by all partner functions.

What you'll do:

• Work within the Global Commodities Production team to provide stability and support to the Commodities trading business (Trading, Operations, Middle Office, Downstream partners) .
• Deliver efficiency and stability through automation, failover testing and incident and problem management lifecycles.
• Use Site Reliability Engineering methods to improve availability and performance of applications.
• Deliver TOIL reduction via automation, resiliency and observability.
• Manage, triage, communicate and resolve live business impacting incidents.
• Deliver observability and analytical insights into application performance and capacity with proposed solutions.
• Work to implement scalable solutions from a tooling catalogue.
  
  
  

What we'll need from you:

• Relevant experience in an Application Support role, ideally with Site Reliability Engineering experience.
• Knowledge / experience of Problem Management Tools and the Incident management process.
• Demonstratable experience in providing Automation and TOIL reducing solutions.
• Ability to demonstrate strong analytical and technical skills.
• Effective written and verbal communications including ability to explain technical issues in simple terms and the ability to communicate appropriately to relevant stakeholders.
• Experience with Oracle, Mongo, SQL, ITRS , Grafana, Kibana, Kafka, UNIX. OTEL
• Ability to plan and organize workload and triaging effectively based on urgency.
• Consistently demonstrates clear and concise written and verbal communication skills.
  
  
  

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources
  
  
  

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

By joining Citi Belfast you will be part of a business casual workplace and receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

Job Family Group:

Technology ------------------------------------------------------

Job Family:

Applications Support ------------------------------------------------------

Time Type:

Full time ------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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