Application Support Analyst

Citigroup Inc.; Belfast; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Citi in Belfast is seeking an Apps Support Analyst to manage application support and production issues, ensuring a seamless customer experience. The role involves technical troubleshooting, liaising with vendors, and enhancing operational procedures within a dynamic banking environment. Candidates should possess strong analytical skills and experience in database management.

Benefits

27 days annual leave plus bank holidays

Discretional annual performance-related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees, family, and friends

Access to an array of learning and development resources

Qualifications

• Experience in production support activities and resolving issues.
• Proficient in SQL, Oracle, and UNIX.
• Knowledge of scheduling tools and ticketing systems.

Responsibilities

• Support daily production batches and troubleshoot related issues.
• Liaise with various support teams and vendors.
• Provide application support and oversee issue resolution.

Skills

Attention to detail

Problem-solving

Communication

Technical Troubleshooting

Time Management

Education

Bachelor’s/University degree

Tools

ETL tools

ServiceNow

AutoSys

Job description

The Role:

This Apps Support Analyst will support daily production batches. Thisrequires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience.

This reports to the application support manager lead locally and globally. Also, the responsibility is for all the job functionalities and ensure that the support teams are addressing the production issues and intimating the finance customers for any ongoing issues.

Responsibilities:

• Perform analysis of existing application protocols and software tools and actively engage with the various support teams for the smooth functioning of Citi’s business.
• Should have prior experience & should be able to debug any Database queries written in oracle/SQL/Mongodb , ETL tool & Linux scripts.
• Provide application support oversight in resolving and troubleshooting problems.
• Provide and support recommendations for improved procedures and policies.
• Work with various vendors and ensure that issue resolution is as per Citi’s standards and there is timely notification to the customers for the ongoing production issues.
• Ensure that there is a seamless communication channel between the support and the development team for ensuring the production issues are fixed in timely manner.
• Assist and support in achieving departmental goals and objectives.
• Provide advanced application support to effectively utilize the system infrastructure and resources.
• Provide direct assistance to users in using and interpreting software tools and products.
• Interact with software vendors to provide best solutions to business problems.
• Ensure compliance of all security measures in application development processes.

Skills & Qualifications:

• Experience in handling production support activities, identifying and resolving technical issues.
• Experience with handling ETL jobs in Sybase/ Oracle with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another.
• Should have good expertise in database level analysis to trace issues to closure. Also, should have extensive experience in writing complex and efficient SQL DML statements.
• Should be aware of various scheduling tool.
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
• Delivering regular and customized training to teams within the business
• Strong design & execution bend of mind to help resolve complex technical issues.
• Ticketing tools like ServiceNow
• Scheduling tools like AutoSys.
• Thorough understanding of ETL and relational database methodologies.
• Software engineering best practices
• Passion for technology and self- starter
• Strong writing, communication, time-management, decision-making, and basic task organization skills
• Ability to prioritize and manage schedules under tight, SLA’s.

Development Value:

• Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank
• Opportunity to learn/ add domain skill in the area of finance and primary market trading and accounting
• Opportunity to directly work with a highly motivated team
  

Education:

• Bachelor’s/University degree or equivalent experience
  

What we’ll provide you

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Visit our Global Benefits page to learn more.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-RH4

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.