Application Operations Support Analyst

Bank of Ireland

West of England

Hybrid

GBP 40,000 - 55,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Competitive pay package

Premium pension contribution

Pay reviews & profit-share scheme

Health insurance

Work-Life Balance 23 days annual leave

Flexible leave: buy or sell days

6 months paid maternity leave

Fertility and surrogacy policies

Working parent and carer supports

Job summary

Bank of Ireland is seeking a technically skilled professional to manage ITIL incidents, problems and changes from Bristol. You will investigate issues raised by the Service Desk, implement fixes and work toward preventing recurrence.

Strong knowledge of Oracle, SQL/PL-SQL, Unix/Linux, and shell scripting will support you in delivering reliable, end-to-end system support. The role is hybrid with in-person collaboration and a focus on service improvement.

Qualifications

Knowledge of ITIL and IT service management practices.
Experience handling incidents and changes in a service desk environment.
Proactive in identifying root causes and implementing fixes.

Responsibilities

Manage incidents, problems and changes within ITIL framework.
Investigate and resolve system issues raised through the Service Desk.
Identify root causes to reduce impact and improve reliability.

Skills

Oracle

SQL

PL/SQL

Unix/Linux

Shell scripting

ITIL

Incident management

Service Desk collaboration

Control-M

Git/Bitbucket

JBoss/Axway

Vendor management

Tools

Control-M

Git/Bitbucket

JBoss

Axway

Job description

Responsibilities

Work within the Information Technology Infrastructure Library (ITIL) framework to manage incidents, problems and changes effectively
Investigate and resolve system issues raised through the Service Desk, providing fixes or practical workarounds
Identify and address root causes of recurring issues to reduce business impact and improve system reliability
Develop, test and implement system changes or fixes in response to business needs or incident resolution
Monitor daily system performance and contribute to service improvement initiatives and team projects, Bristol Application Operations (Back End), part of Technology Services, provides end-to-end support for a wide range of systems used by business teams across the Bank. The team is focused on delivering reliable, responsive and customer-centred service, while supporting the Bank's strategic goals. You will be part of a supportive environment where collaboration, learning and continuous improvement are encouraged.

This is a hybrid role, based primarily at Temple Quay, Bristol. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team. #li-hybrid #ij-hybrid

You bring strong analytical thinking and enjoy solving technical problems. You communicate clearly and work well with others, even when under pressure to meet service level agreements. You are curious, proactive and take ownership of issues through to resolution. Your experience with technologies such as Oracle, SQL and PL/SQL, along with Unix or Linux environments and shell scripting, will support you in this role. You focus on delivering a smooth service and continuously look for ways to improve how systems operate.

Experience with the following will help you to stand out but is not required to apply for this role:

IT service management practices or ITIL Foundation knowledge
Working with third-party vendors or managed service providers
File transfer tools, Control-M batch scheduling, or GIT/Bitbucket
Exposure to JBoss or Axway environments, There are no specific qualifications or minimum educational requirements needed for this role.

Our Gender Balance Network creates an inclusive space where colleagues of all genders can connect, learn from one another, and work together to achieve our gender balance objectives., \"At Bank of Ireland there's a range of development programmes and supports. That brings fresh opportunities and the chance to futureproof my career.\"

The Bank of Ireland company culture prioritises work?'life balance with a commitment to hybrid working, along with 24 days annual leave and excellent pension contributions.

Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, Employee Assistance Programme, WebDoctor and financial wellbeing coaches. We also encourage and support colleagues to pursue educational and professional qualifications to grow and enhance your career.

Key Competencies

Customer Focused - Self
Manage Risk - Self
Take Ownership - Self
Be Decisive - Self
Better together - Self

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.