Application Operations Engineer in Exeter, Devon

Energy Jobline CVL; Exeter; Hybrid; GBP 42,000 - 52,000; Full time

Job summary

Energy Jobline CVL is seeking an Application Operations Engineer to join a team supporting a newly launched data and forecasting platform. The role focuses on onboarding and configuring data products so operational users can leverage the platform effectively.

You will work with Product Managers and Service Delivery Managers to support onboarding, manage ITIL processes, and help test and improve platform functionality, with a hybrid work arrangement requiring one day on-site.

Qualifications

• Experience with logic-less templating like Handlebars.js or Mustache.js
• Markup tooling such as Typst or equivalent (LaTeX/XML/JSON)
• ITSM experience using ServiceNow (Incident/Problem/Change)
• ITIL-aligned operations experience
• Strong stakeholder engagement and cross-team communication

Responsibilities

• Product Configuration: Configure data products using templating and layout markups.
• Product Onboarding: Support end-to-end onboarding with Product Managers and stakeholders.
• ITSM & Service Operations: Log, manage, and resolve changes, incidents, and problems in ServiceNow.
• Continuous Improvement & Testing:Assist with test scripts, collect user feedback, and drive platform improvements.
• Asset & Configuration Management: Track assets and enforce secure configurations and change controls.

Skills

Handlebars.js

Mustache.js

Stakeholder engagement

Operational mindset

ITIL awareness

Tools

ServiceNow

Job description

Application Operations Engineer

Location: Exeter (Hybrid - 1 day per week on-site)

Contract Duration: 12 Months

About the Role

We are seeking an Application Operations Engineer to join an organisation supporting a newly launched, next- data and forecasting platform.

In this role, you will play a key part in onboarding and configuring vital data products to ensure operational users can seamlessly leverage the platform. You will work within a multi-disciplinary team, handling product configurations, testing system functionality, and managing operational ITIL processes.

Key Responsibilities

Product Configuration: Configure and manage data products using templating (Handlebars.js / Moustache.js) and layout markups (Typst).

Product Onboarding: Collaborate with Product Managers, Service Delivery Managers, and stakeholders to support the end-to-end product onboarding journey.

ITSM & Service Operations: Log, manage, and resolve Changes, Incidents, and Problems using ServiceNow.

Continuous Improvement & Testing: Assist with executing test scripts, gathering user feedback, and providing insights to development teams to enhance platform functionality.

Asset & Configuration Management: Ensure accurate asset tracking, secure configurations, and adherence to change control procedures.

Essential Requirements

Templating & Markup Expertise: Hands-on experience with logic-less templating like Handlebars.js or Moustache.js, along with document markup tools like Typst (or strong experience with similar markup frameworks like LaTeX/XML/JSON).

ITSM Tooling: Proficiency in using ServiceNow for Incident, Problem, and Change Management.

Operational Mindset: Proven track record in application support, configuration, or technical ops within an ITIL-aligned environment.

Stakeholder Engagement: Ability to gather user needs and communicate effectively across multi-disciplinary technical and non-technical teams.

Why Apply?

Great Work-Life Balance: Minimal on-site requirement (just 1 day per week in Exeter).

Long-Term Project: A full 12-month contract working on a newly launched, modern platform.

Fast-Track Process: Single-stage, conversational video interview process.