Application Operations Engineer

Randstad Technologies Recruitment; Devon and Torbay; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

Randstad Technologies Recruitment is seeking an Application Operations Engineer in Exeter, with a hybrid setup (1 day on-site per week). The role is a 12-month contract focusing on onboarding and configuring data products for an advanced forecasting platform.

You will handle product configurations, testing, and ITIL-aligned operational processes, collaborating with product managers and stakeholders to ensure smooth onboarding and ongoing support.

Qualifications

• Experience with logic-less templating languages (Handlebars.js/Mustache.js) and Typst or similar markup tools.
• Proficient in ITSM tooling, especially ServiceNow, for Incident, Problem and Change Management.
• Operational experience in ITIL-aligned environments, with strong stakeholder engagement.

Responsibilities

• Configure and manage data products using templating languages (Handlebars.js / Mustache.js) and Typst.
• Collaborate with product managers and stakeholders to support end-to-end onboarding of products.
• Log, manage and resolve Changes, Incidents, and Problems using ServiceNow.
• Assist with executing test scripts, gather user feedback, and provide insights to improve platform functionality.
• Ensure accurate asset tracking, secure configurations, and adherence to change control procedures.

Skills

Templating & Markup

Stakeholder Engagement

Operational Mindset

Testing & QA

ITIL & ITSM

Tools

Handlebars.js

Mustache.js

Typst

ServiceNow

Job description

Application Operations Engineer

• Location: Exeter (Hybrid - 1 day per week on-site)

• Contract Duration: 12 Months

About the Role

We are seeking an Application Operations Engineer to join an organisation supporting a newly launched, next-generation data and forecasting platform.

In this role, you will play a key part in onboarding and configuring vital data products to ensure operational users can seamlessly leverage the platform. You will work within a multi-disciplinary team, handling product configurations, testing system functionality, and managing operational ITIL processes.

Key Responsibilities

• Product Configuration: Configure and manage data products using templating languages (Handlebars.js / Moustache.js) and layout markups (Typst).

• Product Onboarding: Collaborate with Product Managers, Service Delivery Managers, and stakeholders to support the end-to-end product onboarding journey.

• ITSM & Service Operations: Log, manage, and resolve Changes, Incidents, and Problems using ServiceNow.

• Continuous Improvement & Testing: Assist with executing test scripts, gathering user feedback, and providing insights to development teams to enhance platform functionality.

• Asset & Configuration Management: Ensure accurate asset tracking, secure configurations, and adherence to change control procedures.

Essential Requirements

• Templating & Markup Expertise: Hands-on experience with logic-less templating languages like Handlebars.js or Moustache.js, along with document markup tools like Typst (or strong experience with similar markup frameworks like LaTeX/XML/JSON).

• ITSM Tooling: Proficiency in using ServiceNow for Incident, Problem, and Change Management.

• Operational Mindset: Proven track record in application support, configuration, or technical ops within an ITIL-aligned environment.

• Stakeholder Engagement: Ability to gather user needs and communicate effectively across multi-disciplinary technical and non-technical teams.

Why Apply?

• Great Work-Life Balance: Minimal on-site requirement (just 1 day per week in Exeter).

• Long-Term Project: A full 12-month contract working on a newly launched, modern platform.

• Fast-Track Process: Single-stage, conversational video interview process.