Application Manager

InterSystems; City of Edinburgh, Windsor; On-site; GBP 80,000 - 120,000; Full time

Job summary

InterSystems is seeking an Applications Manager to lead the Applications team within the TrakCare implementation program. The role drives successful product delivery, aligns customer requirements with implementation plans, and ensures staffing and skill mix across engagements.

The position requires senior leadership, a track record in healthcare IT deployments, and the ability to coordinate across sales, bids, and project teams. Travel up to 50% and escalation of critical issues are expected.

Qualifications

• Proven leadership or clear potential to lead teams
• Strong problem-solving and analytical thinking in IT deployments
• Effective written and verbal communication with stakeholders
• Willingness to travel up to 50% of the time

Responsibilities

• Provide dynamic leadership to the Applications team across all functions
• Lead adoption of ARIES with AI in implementation of use cases
• Collaborate with PMs to staff project teams and resolve resource priorities
• Act as SME for TrakCare implementations and advise clients’ teams
• Prepare delivery input to bids and map client requirements to product features
• Deliver training, product demonstrations and workshops as required

Skills

Leadership

Problem solving

Communication

Travel readiness

Tools

TrakCare

Healthcare IT

Job description

The Applications Manager is the lead member of the InterSystems Implementation team. This team plays a lead role in the implementation of the TrakCare solution. The Applications Team contributes to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation training and change request testing.

The Applications team act as an \"expert\" product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.

The Application Manager will head up the pool of Applications Analysts. The role will provide senior, dynamic leadership to all implementation staff members. He or she will, in the pre-sale and early post-sale stages of all engagements, direct, coordinate and oversee any necessary implementation input to the proposal in conjunction with the Bid Management team. This will include the overall Line Management responsibility for the department, including overall practice development, ensuring the right mix of skills and competencies are available to support current and planned engagements, conducting appraisals and performance reviews, allocating staff to support sales proposals and working with PMs to staff project teams.

Key Responsibilities

• Provide strong, dynamic Leadership to all staff in the Applications team across all functional aspects.
• Lead adoption of ARIES with AI for all agreed implementation agentic use cases.
• Work with the Project Manager to ensure complete staffing of projects.
• Be respected and viewed as an authority by all Implementation staff, even though he or she may not be the expert in all areas.
• In conjunction with the Project Manager, ensure that the right Applications resources are allocated at the right time, resolving any priority conflicts. Manage and plan the future resource requirements of the department.
• Develop the skills and efficiency of the Applications Analysts including the cross skilling of staff.
• Contribute to the content and promote the use of the ISC Toolkit.
• Actively participate in critical investigations, as appropriate.
• Collaborate with other regions to share efficiencies and learn from others.
• Act as the lead trusted adviser on solutions and product implementation aspects to clients' teams and executives.
• Lead, document, and estimate the Delivery input to bids to understand the client requirements from an Implementation perspective.
• Communicate with the client and sales staff to identify business needs, inputting into proposals to demonstrate the business benefits of the proposed technology solution.
• Provide Line Management to the leaders in the department.
• Create and maintain a single team ethos across the department.
• Determine how to map the business requirements of the customer onto the TrakCare product features using the methodologies and processes of InterSystems.
• Conduct individual and group training, product demonstrations and workshops as required.
• Be a Subject Matter Expert (SME) for TrakCare implementations

Experience/Qualification Required

• Either proven Leadership experience or at minimum strong indicators of potential to lead.
• General aptitude for solving problems and using technology to improve processes.
• Understanding and extensive experience in implementation of the TrakCare product solutions. Ideally also experience with implementing HIS solutions is particularly beneficial.
• A solid grasp of computer systems, software development and deployment methodology.
• Capacity to travel up to 50% of the time, collapse teamwork and collaboration.
• An ability to handle multiple tasks simultaneously and within tight time constraints.
• Proven ability to think laterally and produce innovative solutions for software product implementations.
• The ability to make independent recommendations for successful software product implementations.
• Proven ability to work through problems with different customer groups achieving positive outcomes.
• Effective communication and presentation skills (written and verbal).
• Good team management skills and hands-on approach
• Commitment to staying informed about developments in healthcare AI, automation and agentic technologies and assessing their relevance to TrakCare implementation

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

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