Application Specialist

InterSystems; Windsor; On-site; GBP 65,000 - 90,000; Full time

Job summary

InterSystems is seeking an Application Specialist to help contract and implement InterSystems products in healthcare, business and clinical settings. The role involves becoming the expert resource for customers, understanding their processes, and advising on standard solutions for timely delivery.

Travel to customer sites is required; up to 5 days away from home per week may be necessary. The position is office-based with locations in Edinburgh/Windsor, UK and will follow InterSystems ARIES

Qualifications

• University degree or equivalent work experience.
• Excellent communication and consultative skills for workshops and presentations.
• Experience interacting with customers, including clinicians, delivering strong messaging.
• Experience implementing software solutions.
• Experience working in a multi-disciplined team.
• Experience writing functional documents.
• Experience with business process mapping.
• Knowledge of Information Systems.

Responsibilities

• Consult with customers to determine best-fit solutions and guide implementation.
• Deliver training workshops and presentations to customers.
• Manage customer relationships and provide expert product guidance.
• Travel to customer sites; regular travel up to 5 days a week may be required.

Skills

Communication

Training delivery

Customer engagement

Software implementation

Healthcare knowledge

Education

University degree or equivalent

Laboratory background desirable

Job description

Application Specialist

Location – Edinburgh/ Windsor, UK

Type of Work – Office based

Team Intro

The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.

The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement.

Experience/Qualification Required

• Excellent communication skills and experience of conducting customer training, workshops and/or presentations
• Excellent consultative skills ability to articulate and communicate ideas
• Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
• Experience implementing software solutions
• Experience contributing to a multi-disciplined team
• Experience with writing functional documents
• Experience of business process mapping
• Knowledge of Information Systems

Education & Training

• University degree or equivalent work experience
• Laboratory background highly desirable

AI Competencies

• Awareness of AI concepts and their application within healthcare information systems, clinical workflows and laboratory environments
• Interest in keeping up to date with developments in healthcare AI and applying new knowledge to product implementation and customer guidance

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visitInterSystems.com.

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.

Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.