Application Specialist

InterSystems Corporation; Windsor; On-site; GBP 45,000 - 65,000; Full time

Job summary

InterSystems Corporation in Windsor seeks an Application Specialist who will apply healthcare, business and InterSystems product knowledge to contract and implement our standard solutions in a timely, repeatable way. You will become an expert resource for customers, assess processes, advise on how to implement the standard solution for maximum benefit, and liaise with multiple business areas.

The role requires travel up to five days per week and adherence to the ARIES Customer Engagement

Qualifications

• University degree or equivalent work experience
• Laboratory background desirable
• Awareness of AI concepts and their application within healthcare information systems, clinical workflows and laboratory environments
• Interest in keeping up to date with developments in healthcare AI and applying new knowledge to product implementation and customer guidance

Responsibilities

• Visit customer sites as required and deliver training, workshops or presentations
• Contribute to customer discussions with strong messaging and consultative input
• Assist in implementing software solutions and guiding customer processes
• Collaborate with multidisciplinary teams and document functional specifications

Skills

Excellent communication

Consultative skills

Customer training

Software implementation

Team collaboration

Functional documents

Business process mapping

Information Systems knowledge

Education

University degree or equivalent

Laboratory background desirable

Tools

ARIES Customer Engagement Methodology

Healthcare IT

Job description

The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an "expert" product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week. The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement.

• Excellent communication skills and experience of conducting customer training, workshops and/or presentations
• Excellent consultative skills ability to articulate and communicate ideas
• Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
• Experience implementing software solutions
• Experience contributing to a multi-disciplined team
• Experience with writing functional documents
• Experience of business process mapping
• Knowledge of Information Systems

Education & Training

• University degree or equivalent work experience
• Laboratory background highly desirable

AI Competencies

• Awareness of AI concepts and their application within healthcare information systems, clinical workflows and laboratory environments
• Interest in keeping up to date with developments in healthcare AI and applying new knowledge to product implementation and customer guidance

• InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems' approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.