Applicant Services Assistant x2

Middlesex University London; London Borough of Barnet; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexible working

Family friendly policies

Campus facilities

Job summary

Middlesex University London invites applications for an Applicant Services Assistant to support our admissions team and shape the student journey. You will help ensure a smooth, fair process for every applicant and maintain accurate records across the admissions cycle.

We value organised individuals with strong communication and a proactive approach. The role offers a collaborative environment, opportunities to contribute to a vital university function, and a commitment to inclusive employment

Qualifications

• Experience in an administrative, customer service, or education setting is desirable.
• Strong written and verbal communication skills.
• Highly organised and able to meet deadlines.

Responsibilities

• Undertake the fair and efficient assessment of applications against set entry criteria.
• Provide accurate and timely guidance to prospective students on their application status and next steps.
• Ensure the integrity and smooth progression of the admissions process.
• Maintain precise and up-to-date applicant records.
• Contribute to a high-quality applicant experience that reflects our university values.

Skills

Administrative skills

Attention to detail

Customer service

Communication skills

Job description

Middlesex University, London The role: Join our Applicant Services team and play a key part in shaping the future of our student community. As an Applicant Services Assistant, you will be at the heart of our recruitment process, ensuring a smooth, efficient, and fair journey for every applicant.

Key Responsibilities:

• Undertake the fair and efficient assessment of applications against set entry criteria.
• Provide accurate and timely guidance to prospective students on their application status and next steps.
• Ensure the integrity and smooth progression of the admissions process.
• Maintain precise and up-to-date applicant records.
• Contribute to a high-quality applicant experience that reflects our university values.

About you:

You are highly organised, possess excellent attention to detail, and can work effectively to deadlines. With strong written and verbal communication skills, you can explain information clearly and provide excellent customer service. A collaborative team member, with a proactive approach, you are keen to contribute to a vital university function. Experience in an administrative, customer service, or education setting is desirable.

For further information, please contact Gifty Ohemeng, Applicant Services Manager: [e-mail]

Middlesex is committed to fostering an inclusive working environment. We encourage applications from underrepresented groups including people from Black, Asian and minority ethnic groups, disabled people, LGBTQ+ people, women, and gender non-conforming individuals. All recruitment decisions will be based on merit.

We value diversity and strive to create a fairer, more equitable work environment for our staff and students.

• We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff diversity networks, campus facilities and services to support staff from different backgrounds.

Middlesex is home to a diverse community of professionals. We are a bronze award holder of the Athena Swan Charter and the Race Equality Charter, a Stonewall Top 100 employer and Gold award holder in 2023, and a Disability Confident Leader.