Advice Senior Coordinator

National Union of Students; Greater London; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

London Living Wage

Hybrid work model

Personal development opportunities

Job summary

Middlesex Students' Union (MDXSU) is a student-led charity representing Middlesex University students. The Advice Senior Coordinator provides confidential, impartial guidance across student issues and coordinates casework with the Student Advice Manager.

The role forms part of MDXSU's Grad Development Programme, aimed at developing leadership skills and preparing for future management opportunities while maintaining independence of the Advice Service.

Qualifications

• Independent, confidential and impartial advice to students.
• Experience handling student cases across appeals, extenuating circumstances, misconduct, complaints and finances.
• Willingness to engage in training and service improvements.

Responsibilities

• Manage student casework across academic and funding issues.
• Analyse trends to identify recurring barriers and provide preventative advice.
• Coordinate service delivery with MDXSU and Middlesex University to maintain independent Advice Service.

Skills

Case management

Student advising

Communication

Education

MDX graduate

Job description

Job Description

Apply to take on a role where you'll make a real difference to students by providing expert, independent advice during some of the most important moments of their university journey. At the same time, fast-track your own career through a structured development programme designed to prepare you for a future management career.

Advice Senior Coordinator

Location: Middlesex University, Hendon, NW44BT

Employment type: 35 hours per week, 2 year fixed term

Salary: £31,894.76 - £36,679.08

About Middlesex Students' Union

Middlesex Students' Union (MDXSU) is an independent, student-led charity dedicated to representing, supporting and empowering the students of Middlesex University. Led by students, for students, we champion student voice, influence positive change across the University and create opportunities that help students thrive both during their studies and beyond. Through our advice services, campaigns, student groups, leadership opportunities and community partnerships, we promote equity, belonging and social justice while ensuring every student has the opportunity to shape their university experience and future. At MDXSU, our people are passionate about making a meaningful difference, working collaboratively to create an inclusive, innovative and values-driven organisation where students are at the heart of everything we do.

The Role

The Advice Senior Coordinator provides independent, confidential and impartial advice to Middlesex University students, helping them understand their options and navigate University processes. Working closely with the Student Advice Manager, the postholder will manage student casework across areas including academic appeals, extenuating circumstances, academic misconduct, complaints, student finance and other issues affecting students' university experience.

Alongside individual casework, the role will use case trends and student feedback to identify recurring barriers and contribute to preventative advice, student communications, training and service improvements. The postholder will work collaboratively with colleagues across MDXSU and Middlesex University while maintaining the independence of the Students' Union Advice Service.

Through the Grad Development programme, the postholder will progressively develop greater responsibility for coordinating areas of service delivery, projects and improvement work, with the ambition of developing into a management or area lead post at the end of the contract.

About the Grad Development Programme

The MDXSU Grad Development Development Programme is a 2-year scheme that accelerates your professional development. Starting at Senior Coordinator level, the role will give you the opportunity to progress at a pace that suits you with the aim of kick-starting your management or area lead journey by the end of the contract. We'll offer you a structured program to progress rapidly, underpinning all the leadership skills you have with the tools and professional working practice to get your career off to a flying start. You'll be coached and supported through development opportunities, gaining a breadth of experience and building networks and connections to take your career to the next level.

Eligibility

This role is primarily aimed at recent MDX graduates as the roles relate directly to the lived experience of studying at Middlesex University.

However, we will also consider applications from student officers who completed their term of office in summer 2026 and who can demonstrate relevant SU contextual knowledge, skills and experience gained during their time in office.

*within the last 2 years

For detailed information on the role, please see our website for the full job pack https://www.mdxsu.com/about/jobs/vacancies.

Why Join Us?

Middlesex Students' Union, you'll be joining an ambitious, student-led charity where your work has a real and lasting impact on the lives of thousands of students. We are committed to creating an inclusive, supportive and rewarding place to work, offering:

• A meaningful role where you can help improve the student experience and create positive change.
• A collaborative, values-led culture within an innovative and student-focused organisation.
• A commitment to your personal and professional development, with opportunities to learn and grow.
• Flexible and hybrid working arrangements that support a healthy work-life balance.
• An accredited London Living Wage employer.
• A welcoming, inclusive workplace where everyone is encouraged to bring their whole selves to work.
• The opportunity to work alongside passionate colleagues who are dedicated to equity, inclusion and student success.

Our Commitment to Equality, Diversity and Inclusion

MDXSU is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups.

We are committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process.