Provider Support Officer

London Borough of Hillingdon; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible Working Hours

Generous Holiday Entitlement

Local Government Pension Scheme

Mental Health Support and Counselling Services

Salary Sacrifice Schemes

Cycle to Work

Local Government Pension Scheme

Vivup Benefits

Mental Health Support and Counselling

Job summary

A local government authority in Greater London is seeking a motivated administrator to join its Quality Assurance Team. The role involves providing operational support, monitoring service data and KPIs, and coordinating meetings. Ideal candidates will have strong organisational skills and attention to detail, with a passion for supporting high-quality care services. Benefits include flexible working hours and generous holiday entitlement.

Qualifications

• Ability to coordinate meetings and produce accurate minutes.
• Experience in analysing key performance indicators (KPIs).
• Strong communication skills with external stakeholders.

Responsibilities

• Provide administrative support to the Quality Assurance Team.
• Monitor and analyse service data and KPIs.
• Coordinate provider forums and manage documentation.
• Organise Director Board meetings, prepare agendas and papers, track actions, and assist governance activities.

Skills

Strong organisational skills

Attention to detail

Proactive attitude

Job description

Overview

This is an exciting opportunity to join Hillingdon’s Quality Assurance Team and The Hillingdon Care Company (THCC), contributing to high‑quality service delivery across adult social care.

About the role

We are seeking a motivated and proactive individual to provide exceptional administrative and operational support to both the Quality Assurance Team and THCC. This pivotal role will oversee the collation, analysis, and presentation of intelligence relating to Provider Concerns Meetings (PCMs), and support the preparation of reports and documentation for ratification by the Care Governance Board (CGB).

You will play a key part in monitoring and analysing key performance indicators (KPIs) and service data across a range of provision types. The post holder will also support the smooth running of THCC governance processes–organising Director Board meetings, preparing agendas and meeting papers, tracking actions, and assisting with wider operational activities.

Working collaboratively with Quality Assurance Officers (QAOs), commissioned providers, and internal stakeholders across the Council, you will act as a central point of contact for external Local Authorities and the Care Quality Commission (CQC). The role also includes coordinating provider forums and meetings, producing accurate and timely minutes, and ensuring the effective circulation of actions and documentation in line with governance standards.

This is an excellent opportunity for someone with strong organisational skills, an eye for detail, and a commitment to supporting high‑quality care services. If you thrive in a dynamic environment and are passionate about making a meaningful impact, we would love to hear from you.

Benefits

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco‑friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24‑hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment. Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre‑employment screening:

• Enhanced DBS Check
• 5 years of Referencing

Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised. It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.