API‑Focused Technical Support Engineer

Stripe; Greater London; On-site; GBP 66,000 - 99,000; Full time

Benefits offered by this job

Equity

Health benefits

Wellness stipend

Retirement plans

Bonuses

Job summary

Stripe, a global payments platform, is seeking a Technical Support Engineer to provide world-class support to customers, work with Metronome and Stripe engineers, and help optimize customer integrations. You will diagnose issues, build internal tools, and contribute to the knowledge base while influencing the product roadmap.

You will collaborate with customers’ developers, success, and growth teams, and play a crucial role in ensuring successful integrations and customer satisfaction across the

Qualifications

• 2+ years in a B2B customer-facing technical support role or in engineering.
• Experience collaborating with engineering teams and giving technical feedback on customer issues.
• Ability to debug and triage bugs and escalations from customers.
• Ability to communicate technical capabilities of the product to customers.
• Experience writing scripts or internal tools using APIs; knowledge of SQL.
• Strong written and verbal communication with customer empathy.

Responsibilities

• Provide technical guidance to customers’ developers on APIs and integration best practices.
• Troubleshoot issues from customers and diagnose blockers; escalate with context.
• Develop internal tools to automate customer workflows and report recurring patterns.
• Design and assist in building a knowledge base to assist customers.

Skills

B2B support

API troubleshooting

SQL knowledge

Debugging

Engineering collaboration

Technical communication

Scripting tools

Tools

Zendesk

Front

Pylon

Slack

Job description

Stripe, a global payments platform, is seeking a Technical Support Engineer to provide world-class support to customers, work with Metronome and Stripe engineers, and help optimize customer integrations. You will diagnose issues, build internal tools, and contribute to the knowledge base while influencing the product roadmap.

You will collaborate with customers’ developers, success, and growth teams, and play a crucial role in ensuring successful integrations and customer satisfaction across the