Medical Support Secretary

Northern Care Alliance NHS Foundation Trust; Egerton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits package

Annual leave allowance

Flexible working opportunities

Protected hours for wellbeing

Job summary

Northern Care Alliance NHS Foundation Trust is seeking a Medical Support Secretary to join its busy team. This role offers the chance to make a difference in local communities, with Monday to Thursday hours that suit departmental needs and opportunities for development.

Responsibilities include medical audio typing, booking and cancelling appointments, updating logs, and assisting the Medical Secretaries. A strong eye for detail and excellent communication skills are essential, with a focus on

Qualifications

• Experience supporting a busy team in a medical/admin setting is advantageous.
• Proven ability to prioritise tasks and manage workload effectively.
• Proficient with Microsoft Office and medical typing where required.

Responsibilities

• Provide medical audio typing and secretarial support to the team.
• Book and cancel appointments and update investigation logs.
• Handle internal and external telephone enquiries from patients and staff.
• Support other Medical Secretaries with routine duties when required.

Skills

Organisational skills

Communication skills

Telephone manner

Customer service

Microsoft Office

Job description

With demand on our services at an all-time high, the role our department provides has never been more critical. We have an opportunity for a Medical Support Secretary to join our busy team. We will give you:

• The chance to make a difference to people in our local communities.
• Monday to Thursday with hours which suit you and the department requirements.
• Career development opportunities.
• Medical audio typing.
• Carry out administrative instructions including booking and cancelling appointments, updating investigation logs and supporting the Medical secretaries when required.
• Deal with internal and external telephone enquiries from patients, staff and external agencies.
• Undertake routine office duties including printing, scanning and filing. Be able to prioritise your workload effectively.
• Pride yourself on being organised.
• Have an excellent eye for detail.
• Be confident using a computer and Microsoft Office.
• Have an excellent telephone manner.
• Be able to communicate effectively and manage patient expectation.
• Strive to give our patients an excellent customer service.
• Be enthusiastic, resilient, confident, and committed.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.