Anthropologie CRM Assistant (6 Month FTC)

URBN; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated CRM Assistant to enhance customer loyalty and retention strategies across email, app, and SMS. This role is perfect for an enthusiastic multi-tasker who thrives in a fast-paced environment and is eager to learn. You will collaborate with a dynamic team to ensure exceptional customer experiences while optimizing marketing initiatives. If you have a keen eye for detail and a passion for problem-solving, this opportunity offers a vibrant workplace with a focus on personal and professional growth. Join a company that values creativity and innovation in its mission to deliver outstanding service.

Benefits

Flexible start and finish times

Bring your dog to work

Employee Assistance program

Free gym access

50% discount on external gym memberships

Private Medical Insurance

Up to 40% off at all URBN Brands

One paid day to volunteer or fundraise

Cycle to work scheme

Season ticket loan

Qualifications

• Understanding of CRM best practices and key metrics.
• Proficient in Excel with an analytical mindset.

Responsibilities

• Assist in coordinating daily email and app push marketing messages.
• Support data reporting and performance analysis weekly and monthly.
• Conduct competitor reviews for email, push, and SMS channels.

Skills

CRM best practices

Analytical mindset

Communication skills

Problem-solving

Attention to detail

Tools

Excel

Job description

About Us

Founded in 1992, Pennsylvania, USA, by current URBN chairman and president Dick Hayne, Anthropologie was named after his college major (with a decidedly French twist) Anthropologie, which now operates over 200 stores worldwide, has evolved into a leading one-of-a-kind destination for those seeking a curated mix of clothing, accessories, gifts and home décor to reflect their personal style. In 2009 the brand launched its first store in London and now has over 18 stores in the UK and Europe.

Role Summary

Are you an enthusiastic, organised multi-tasker with an eye for detail who enjoys problem solving and creative thinking? We're looking for a CRM Assistant to join our fast-paced team who is keen to learn and make a difference. In this role, you'll be instrumental in supporting the CRM team in executing and optimising our customer loyalty and retention strategies for email, app, and SMS across our UK & European markets.

You'll be part of a vibrant and collaborative team that thrives on delivering exceptional customer experiences while staying agile to meet trading and marketing priorities.

What You'll Be Doing

1. Assist the CRM Executive in coordinating and deploying daily email and app push marketing messages, ensuring deadlines are met and content is of the highest standard
2. Collaborate with the broader Ecommerce team and work cross-functionally to ensure product, trading, and marketing priorities are aligned for email and push campaigns
3. Drive customer journey optimisations by executing and championing key initiatives
4. Brief and update bi-weekly and monthly content and copy refreshes for triggered messages
5. Support with data reporting and performance analysis on a weekly, monthly, and ad-hoc basis
6. Assist the CRM team with the execution of projects across various customer journey touchpoints and subscriber growth opportunities
7. Conduct competitor and industry reviews for email, push, and SMS channels, identifying trends and opportunities

What You'll Need

1. Understanding of CRM best practices and key metrics
2. Proficient in excel and an analytical mindset
3. A positive, can-do attitude with a strong desire to learn and solve problems
4. Ability to thrive in a fast-paced environment, adjusting priorities as needed
5. Excellent written and communication skills with strong attention to detail

The Perks

1. Work-life balance:
   
   
   • Flexible start and finish times
   • Bring your dog to work
2. Wellbeing:
   
   
   • Employees Assistance program to support with mental, physical and financial health
   • Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships
   • Private Medical Insurance
3. Employee Discount:
   
   
   • Up to 40% off at all URBN Brands!
4. Community:
   
   
   • One paid day to either volunteer or fundraise for a charity of your choice
5. Travel:
   
   
   • Cycle to work scheme, season ticket loan
6. Continued Development:
   
   
   • We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.