Analyst - Application Management & Operations

aggreko; Glasgow; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Pension plan

Bonus scheme

Life Assurance

Hybrid working

Employee Assistance Programme

Job summary

Aggreko is seeking an Analyst - Application Management and Operations in Glasgow to provide support for CloudSuite ERP and related systems. You will diagnose issues, manage incidents and collaborate with teams to deploy effective solutions.

You will monitor health, investigate data and integration challenges, and contribute to continuous improvement, security, and service delivery across environments. Hybrid working is available in this role.

Qualifications

• Experience troubleshooting and resolving complex application issues.
• Strong focus on performance optimization and monitoring.
• Experience with cloud environments; Azure preferred.
• Familiarity with ERP systems such as Infor CloudSuite is a plus.
• Good communication and collaboration skills.

Responsibilities

• Manage and prioritise incidents, problems, changes, and DevOps for CloudSuite ERP.
• Monitor events, alerts and performance in CloudSuite environments.
• Investigate data, integrations and workflows with internal/external teams.
• Deploy improvements via change and release processes.
• Manage incidents to ensure rapid service restoration and prevent recurrences.
• Create dashboards to track application health and identify improvement opportunities.
• Contribute to the security and roadmap of services and integrations.

Skills

Troubleshooting

Performance optimization

Cloud environments (Azure)

Education

Degree level

ITIL Foundation certification (advantage)

Tools

SQL

Job description

Bring your energy to Aggreko as an Analyst - Application Management and Operations, based in Glasgow.

You'll provide application support to our employees, diagnosing and resolving issues related to the CloudSuite ERP system. You'll be responsible for managing and prioritizing requests, recreating issues in appropriate environments, and collaborating with internal teams and vendors to develop and deploy effective solutions. Your work will also involve monitoring application health, investigating data and integration challenges, and contributing directly to the continuous improvement and security of our services.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you'll do as an Analyst - Application Management and Operations:

• Manage and prioritize requests related to the CloudSuite ERP system (incidents, problems, changes, and DevOps)
• Monitor, create, and manage events, alerts, and performance for CloudSuite environments
• Investigate and resolve issues regarding data, integrations, and workflows in collaboration with internal and external teams
• Deploy improvements and new features through change and release processes
• Manage incidents and problems, ensuring rapid service restoration and the prevention of recurrences
• Create reports and dashboards to track application health and identify opportunities for improvement
• Configure and maintain security for the Infor OS platform
• Contribute to the technical roadmap and the continuous improvement of services and integrations

You are:

• Experienced in troubleshooting, performance optimization, and cloud environments (Azure preferred)
• Analytical, organized, and a strong problem-solver
• Proactive, with an aptitude for learning new tools and working in dynamic environments
• A good communicator, able to explain technical concepts clearly
• Collaborative, capable of building strong relationships with internal teams and external partners
• Autonomous and motivated, with strong prioritization skills
• Experienced with ERP systems (preferably Infor CloudSuite) and knowledgeable in SQL (desirable)
• Educated to a degree level (desirable) and ITIL Foundation certified (an advantage)

Here's what you'll get:

• A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
• Hybrid working
• Generous holiday entitlement, with option to 'buy' or 'sell'
• Discounts & perks
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle

Our people are can-do, positive, resilient and persistent.

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.