Analyst - Application Management & Operations

Aggreko, LLC; Glasgow; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Pension plan

Bonus scheme

Life Assurance

Hybrid working

Job summary

Aggreko in Glasgow is seeking an Analyst–Application Management and Operations to support the CloudSuite ERP system, diagnose issues, and manage change and release processes. You’ll monitor application health, investigate data and integration challenges, and collaborate with internal teams and vendors to deploy improvements.

The role emphasizes proactive problem solving, strong communication, and adaptability in a hybrid work environment, with ERP experience and ITIL knowledge preferred.

Qualifications

• Experience with troubleshooting, performance optimization and cloud environments (Azure preferred).
• Analytical, organized, proactive with strong communication skills.
• Experience with ERP systems (Infor CloudSuite preferred) and SQL knowledge.
• ITIL Foundation certification is an advantage.

Responsibilities

• Manage and prioritise requests related to CloudSuite ERP (incidents, problems, changes, DevOps).
• Monitor events, alerts, and performance for CloudSuite environments.
• Investigate data, integrations and workflow issues with internal and external teams.
• Deploy improvements and new features via change and release processes.
• Manage incidents to restore service quickly and prevent recurrences.
• Create reports and dashboards to track application health and opportunities for improvement.
• Configure and maintain security for the Infor OS platform.
• Contribute to the technical roadmap and continuous improvement of services.

Skills

Azure

SQL

ERP systems

Analytical thinking

Communication

Education

Bachelor's degree

Tools

Infor OS

Infor CloudSuite

Job description

Bring your energy to Aggreko as an Analyst–Application Management and Operations, based in Glasgow. You’ll provide application support to our employees, diagnosing and resolving issues related to the CloudSuite ERP system. You’ll be responsible for managing and prioritising requests, recreating issues in appropriate environments, and collaborating with internal teams and vendors to develop and deploy effective solutions. Your work will also involve monitoring application health, investigating data and integration challenges, and contributing directly to the continuous improvement and security of our services. Power without pause. Heating, cooling and oil‑free air without end. We keep our customers’ worlds on. From world‑class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you’ll do as an Analyst–Application Management and Operations:

• Manage and prioritising requests related to the CloudSuite ERP system (incidents, problems, changes, and DevOps)
• Monitor, create, and manage events, alerts, and performance for CloudSuite environments
• Investigate and resolve issues regarding data, integrations, and workflows in collaboration with internal and external teams
• Deploy improvements and new features through change and release processes
• Manage incidents and problems, ensuring rapid service restoration and the prevention of recurrences
• Create reports and dashboards to track application health and identify opportunities for improvement
• Configure and maintain security for the Infor OS platform
• Contribute to the technical roadmap and the continuous improvement of services and integrations

You are:

• Experienced in troubleshooting, performance optimization, and cloud environments (Azure preferred)
• Analytical, organised, and a strong problem‑solver
• Proactive, with an aptitude for learning new tools and working in dynamic environments
• A good communicator, able to explain technical concepts clearly
• Collaborative, capable of building strong relationships with internal teams and external partners
• Autonomous and motivated, with strong prioritisation skills
• Experienced with ERP systems (preferably Infor CloudSuite) and knowledgeable in SQL (desirable)
• Educated to a degree level (desirable)
• ITIL Foundation certified (an advantage)

Here’s what you’ll get:

• A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
• Hybrid working
• Generous holiday entitlement, with option to ‘buy’ or ‘sell’
• Discounts & perks
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers. We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. No two days are the same. We work in dynamic environments and offer a wide range of opportunities for motivated people to enrich their lives and communities. If you are prepared to give us your best, you can learn and grow quickly. We are building a culture and an environment where everyone can be at their best. We encourage everyone to be themselves at work because we know that’s how we achieve our potential.