Senior Analyst Application & Process Services

aggreko; Glasgow; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Pension plan

Bonus scheme

Life Assurance

Hybrid working

Generous holiday

Buy/sell holiday

Discounts & perks

Employee Assistance Programme

Job summary

Aggreko in Glasgow is seeking a Senior Analyst - Application and Process Services to become the central SME for our Infor CloudSuite ERP and back-office processes. You will manage incidents, problems and projects, driving improvements and ensuring governance aligned to SLAs.

You will collaborate with Global Process Owners, translate needs into precise requirements, and lead IT improvement initiatives while mentoring teams. Hybrid working is available with a comprehensive benefits package.

Qualifications

• ERP Subject Matter Expert for Infor CloudSuite and back-office processes.
• Analytical problem-solver with ability to translate technical concepts clearly.
• Experience managing incidents, problems and projects with SLA adherence.
• Ability to lead and mentor, collaborate with global teams.

Responsibilities

• Serve as central Subject Matter Expert for Infor CloudSuite ERP and back-office processes, owning problem resolution and driving impactful change while ensuring robust documentation.
• Solve technically complex challenges, delivering high-quality solutions for incident, problem, and project management, always meeting service levels and deadlines.
• Drive process integrity, ensuring compliance across our services by guiding teams and upholding accountability.
• Engage with senior stakeholders, translating their needs into precise requirements and detailed specifications that drive innovation.
• Collaborate closely with our Global Process Owners, aligning on standard practices to support solution enhancements and delivery.
• Take a lead role in delivering key IT improvement projects and enhancements.
• Inspire and mentor team members, facilitating knowledge exchange across teams and ensuring a global approach.
• Champion continuous improvement, proactively identifying inefficiencies and implementing robust, solutions that leverage AI, automation and self service.

Skills

Analytical problem-solving

Stakeholder engagement

Communication skills

Project management

Education

Bachelor's degree or equivalent experience

Tools

Infor CloudSuite

Documentation tooling

Job description

Bring your energy to Aggreko as a Senior Analyst - Application and Process Services, based in Glasgow.

You'll be a functional specialist and Subject Matter Expert for our Infor CloudSuite ERP system and corresponding business processes. You'll be responsible for providing application, data, and process support, acting as an escalation point, and effectively managing business requests. You'll manage projects that contribute to the design, implementation, monitoring, and improvement of these services, while also ensuring process governance aligns with our service level agreements and continuous improvement goals.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

Our people are can-do, positive, resilient and persistent.

What you'll do as a Senior Analyst - Application and Process Services:

• Serve as a central Subject Matter Expert for our Infor CloudSuite ERP system and back-office processes, owning problem resolution and driving impactful change while ensuring robust documentation.
• Solve technically complex challenges, delivering high-quality solutions for incident, problem, and project management, always meeting our service levels and deadlines.
• Drive process integrity, ensuring compliance across our services by guiding teams and upholding accountability.
• Engage with senior stakeholders, translating their needs into precise requirements and detailed specifications that drive innovation.
• Collaborate closely with our Global Process Owners, aligning on standard practices to support solution enhancements and delivery.
• Take a lead role in delivering key IT improvement projects and enhancements.
• Inspire and mentor team members, facilitating knowledge exchange across teams and ensuring a global approach.
• Champion continuous improvement, proactively identifying inefficiencies and implementing robust, solutions that leverage AI, automation and self service.

You are:

• An ERP Subject Matter Expert, with a track record of driving continuous improvement and tangible enhancements in Infor CloudSuite or other similar ERP platforms.
• A highly analytical problem-solver, adept at diagnosing complex issues and translating technical concepts clearly for any audience.
• An experienced professional that thrives in fast-paced and challenging environments while effectively managing business requests and delivering to precise specifications.
• A collaborative team player who also excels autonomously, demonstrating strong written and oral communication skills.
• Educated to degree level or possess equivalent experience, with desirable certifications such as Infor Certifications or similar.

Here’s what you’ll get:

• A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
• Hybrid working
• Generous holiday entitlement, with option to 'buy' or 'sell'
• Discounts & perks
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.