AML Onboarding & Customer Operations Analyst

NatWest Group; Belfast City District; On-site; GBP 25,000 - 35,000; Full time

Job summary

NatWest Group is recruiting for a Customer Service & Operations Analyst in Anti-money Laundering. The role involves supporting customers through onboarding and account opening, investigating queries and ensuring compliance with AML and CDD requirements within a regulated banking environment.

You'll work in a specialist AML team, developing expertise in AML and Financial Crime while contributing to ongoing process improvements, risk assessment, and customer service excellence.

Qualifications

• Knowledge of AML processes and procedures and awareness of current trends, policies and regulations.
• Ability to work accurately to deadlines with high attention to detail.
• Strong written and spoken communication skills.

Responsibilities

• Support customers through onboarding and account opening journey, ensuring a positive experience and timely resolution of queries.
• Gather, review and validate customer information to meet onboarding and AML and CDD requirements.
• Process, authorise and investigate customer cases in line with KPIs, SLAs and regulatory requirements.
• Develop specialist knowledge of AML, KYC and Financial Crime controls to support career progression.
• Identify potential risks and escalate concerns to support the bank's financial crime responsibilities.
• Participate in initiatives to improve customer service, onboarding processes and operational efficiency.
• Support process training, knowledge sharing and continuous improvement across the team.

Skills

AML knowledge

Attention to detail

Communication skills

Regulatory awareness

Job description

NatWest Group is recruiting for a Customer Service & Operations Analyst in Anti-money Laundering. The role involves supporting customers through onboarding and account opening, investigating queries and ensuring compliance with AML and CDD requirements within a regulated banking environment.

You'll work in a specialist AML team, developing expertise in AML and Financial Crime while contributing to ongoing process improvements, risk assessment, and customer service excellence.