AML Customer Service & Operations Analyst

Royal Bank of Scotland

Douglas

Hybrid

GBP 26,000 - 36,000

Full time

45 hours ago

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Job summary

Royal Bank of Scotland on the Isle of Man is seeking a Customer Service & Operations Analyst to support AML activities and onboarding journeys. You will investigate queries, validate customer information and help ensure regulatory compliance in a collaborative AML team.

You'll develop specialist AML knowledge, contribute to financial crime controls, and assist in improving onboarding processes while working within a regulated banking environment and meeting KPIs and SLAs.

Qualifications

AML knowledge and awareness of Know Your Customer (KYC) and anti-financial crime concepts.
Understanding of regulatory requirements and customer due diligence (CDD) processes.
Experience or familiarity with onboarding and account opening in a regulated environment.

Responsibilities

Support customers through onboarding and account opening while ensuring a positive experience and timely query resolution.
Gather, review and validate customer information to meet onboarding, AML and CDD requirements.
Process, authorise and investigate customer cases in line with KPIs, SLAs, policies and regulatory requirements.
Develop specialist AML knowledge and financial crime controls to support career progression.
Identify potential risks and escalate concerns to support financial crime responsibilities.
Participate in initiatives to improve customer service, onboarding processes and operational efficiency.
Support process training and knowledge sharing across the team.