AML Customer Onboarding & Operations Analyst

NatWest Group; Douglas; On-site; GBP 32,000 - 52,000; Full time

Job summary

NatWest Group in the Isle of Man seeks a Customer Service & Operations Analyst specialising in anti-money laundering. You will support customers through onboarding and account opening while building AML expertise and ensuring regulatory compliance.

Within a specialist AML team, you’ll handle customer due diligence, risk assessments and ongoing monitoring, contributing to efficient processes and effective financial crime controls across the business.

Qualifications

• Experience with AML processes and procedures.
• Strong written and spoken communication skills.
• Knowledge of banking systems and the financial services industry.

Responsibilities

• Support customers through onboarding and account opening journey.
• Review and validate customer information for onboarding and CDD.
• Process, authorise and investigate customer cases against KPIs and SLAs.
• Develop AML knowledge and financial crime controls.
• Escalate risks and support regulatory requirements.
• Contribute to process improvements and training within the team.
• Collaborate with AML team to enhance customer service and operational efficiency.

Skills

AML knowledge

Financial Crime awareness

Communication skills

Banking systems knowledge

Job description

NatWest Group in the Isle of Man seeks a Customer Service & Operations Analyst specialising in anti-money laundering. You will support customers through onboarding and account opening while building AML expertise and ensuring regulatory compliance.

Within a specialist AML team, you’ll handle customer due diligence, risk assessments and ongoing monitoring, contributing to efficient processes and effective financial crime controls across the business.