AML/KYC Onboarding Officer (12 month FTC)

Cambridge & Counties Bank; Leicester; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

10% employer pension contributions

Bonus Scheme

Private Medical Insurance

Life Cover at 4x salary

Income Protection cover

Salary Sacrifice Cycle to Work Scheme

Perkbox membership

Enhanced Maternity and Paternity Pay

Learning and development opportunities

Free tea, coffee and milk

Christmas and summer parties

Community involvement opportunities

Job summary

A financial services institution in Leicester is seeking an Operations team member on a 12-month fixed-term contract. The role involves delivering high-quality service to customers and supporting account openings. Candidates should have experience in the financial sector, proven customer service skills, and effective relationship-building abilities. Benefits include a hybrid working policy, pension contributions, and various personal and professional development opportunities.

Qualifications

• Previous experience within the financial services sector.
• Proven ability to understand and progress complex issues clearly.

Responsibilities

• Deliver high-quality service to customers and stakeholders.
• Support the core customer service team as needed.

Skills

Knowledge of policies and regulations

Customer service skills

Attention to detail

Interpersonal skills

Ability to work in a team

Job description

We are looking for someone to join our Operations team on a 12 month fixed‑term contract, to deliver a consistently high quality of service to our customers, deposit partners and internal/external stakeholders, with specific responsibility for new deposit account opening.

You would also provide support when required to the core customer service team who are responsible for servicing our customers in their day‑to‑day journey with Cambridge & Counties Bank.

If you have previous experience in the financial services sector, we would love to hear from you!

About you

For this role you will need the following skills and experience:

• Knowledge of appropriate policies and regulations, including Conduct Risk, Treating Customers Fairly, Anti‑Money Laundering, Counter‑Terrorism Financing and Financial Services Compensation Scheme.
• Previous experience within the financial services sector.
• Proven customer service skills and experience and the ability to understand and progress complex issues in a clear and structured way.
• Good communication and interpersonal skills, building effective relationships with stakeholders.
• Attention to detail, proven to deliver work to a consistently high level of accuracy.
• Able to work effectively as part of a team.

What we offer

• 10% employer pension contributions
• Bonus Scheme
• Hybrid working policy as standard and other flexible working options welcomed
• Private Medical Insurance including optical and dental cover from day one
• Life Cover at 4x salary from day one
• Income Protection cover Salary Sacrifice Cycle to Work Scheme
• Salary Sacrifice Electric Car Scheme Interest‑free personal loans for various purposes
• Perkbox membership (discounts on shopping, restaurants, cinema, and lots more) Enhanced Maternity and Paternity Pay policies
• Various learning and development opportunities available
• Free tea, coffee and milk
• Christmas and summer parties
• A Colleague Forum, a Green Environmental Action Team, Charities Committee and numerous opportunities to give back to the community, and more …

Diversity and Inclusion

Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. We are committed to equal treatment of all colleagues and potential colleagues, including those with criminal records. If you are successful in your application for employment, we will carry out pre‑employment screening including use of the Disclosure and Barring Service (DBS).

For a full job description, please email [e-mail]