Ambulance Patient Flow Coordinator: Real-Time Ops & Data

South Western Ambulance Service NHS Foundation Trust; Exeter; On-site; GBP 27,000 - 31,000; Full time

Job summary

A regional ambulance service in Exeter seeks a Patient Flow Coordinator to optimize ambulance resources and support emergency operations. This role involves real-time communication with crews and analyzing performance metrics to ensure efficient patient care. Candidates should have leadership and call center experience, minimum 4 GCSEs including Math and English. Offering competitive salary, benefits like a car leasing scheme and extensive holidays, this position promotes continuous professional development.

Benefits

Holiday entitlements of 27 days per year

Career and salary progression

Free parking across Trust sites

Cycle-to-work scheme

Qualifications

• Demonstrable experience in a call centre environment.
• Experience working in a fast-paced environment.
• Leadership and mentoring experience.

Responsibilities

• Optimize operational ambulance resources.
• Communicate with ambulance crews via radio and telephone.
• Support efficient hospital handovers.

Skills

Problem-solving

Communication

Data Analysis

Teamwork

Education

Minimum of 4 GCSE's or equivalent

Level 4 qualification in healthcare or relevant subject

Job description

A regional ambulance service in Exeter seeks a Patient Flow Coordinator to optimize ambulance resources and support emergency operations. This role involves real-time communication with crews and analyzing performance metrics to ensure efficient patient care. Candidates should have leadership and call center experience, minimum 4 GCSEs including Math and English. Offering competitive salary, benefits like a car leasing scheme and extensive holidays, this position promotes continuous professional development.