Ambulance Care Assistant

The Methodist Church in Britain; Chilton, Washington; On-site; GBP 18,000 - 24,000; Full time

Job summary

Nerams Limited is seeking an Ambulance Care Assistant to transfer non-emergency patients to hospital appointments and home, with duties spanning safe patient handling, basic life support, and wheel chair clamping. The role involves working in pairs or solo, with nights, weekends and bank holidays typical on the rota, and an enhanced DBS required.

Applicants should pass PTS Ambulance Person training and undergo a clinical and driver assessment.

Qualifications

• Two GCSEs at grade C or above, including English and Maths.
• Level 1 qualification such as NVQ1 or BTEC Introductory Diploma, or equivalent knowledge.
• CPD and development of new skills evidenced within the previous two years.

Responsibilities

• Transport non-emergency patients to hospital appointments, treatment and home, keeping journeys dignified and comfortable
• Care for and transport non-emergency PTS patients safely, and support event medical resilience
• Carry out PTS duties including wheelchair clamping, patient assessment, manual handling, oxygen therapy, BLS/AED and emergencies within competence
• Assess patient risk and condition, and check booked transport remains suitable
• Drive safely in line with road traffic law, prioritising passenger and road user safety
• Work as part of a double crew or alone where required
• Maintain vehicles and equipment, complete daily checks and report defects
• Complete patient journey records and statistics accurately and on time, meeting contractual KPIs
• Pass patient information to hospitals and healthcare staff, and communicate with local control
• Secure patients' homes when unattended and safeguard valuables
• Report accidents, incidents and near misses promptly
• Safeguard children and vulnerable adults encountered on duty
• Check and update documentation as required

Skills

Communication skills

Literacy and numeracy

IT basics

Manual handling

Professional conduct

PTS training

Education

GCSEs (English and Maths)

Level 1 qualification (NVQ1/BTEC Intro)

CPD in last 2 years

Job description

Nerams Limited, a provider of health and social care transport, is recruiting an Ambulance Care Assistant to move non-emergency patients to hospital appointments, treatment and home. The work covers manual handling, wheelchair clamping, basic life support and safe driving, with crews working as a pair or alone. The rota includes nights, weekends and bank holidays, and an enhanced DBS check is required. All training is provided, but applicants must pass PTS Ambulance Person training and a clinical and driver assessment.

What the job involves

• Transport non-emergency patients to hospital appointments, treatment and home, keeping journeys dignified and comfortable
• Care for and transport non-emergency PTS patients safely, and support event medical resilience
• Carry out PTS duties including wheelchair clamping, patient assessment, manual handling, oxygen therapy, BLS/AED and emergencies within competence
• Assess patient risk and condition, and check booked transport remains suitable
• Drive safely in line with road traffic law, prioritising passenger and road user safety
• Work as part of a double crew or alone where required
• Maintain vehicles and equipment, complete daily checks and report defects
• Complete patient journey records and statistics accurately and on time, meeting contractual KPIs
• Pass patient information to hospitals and healthcare staff, and communicate with local control
• Secure patients' homes when unattended and safeguard valuables
• Report accidents, incidents and near misses promptly
• Safeguard children and vulnerable adults encountered on duty

What’s required

Qualifications

• Two GCSEs at grade C or above, including English and Maths
• Level 1 qualification such as NVQ1 or BTEC Introductory Diploma, or equivalent knowledge
• CPD and development of new skills evidenced within the previous two years

Experience

• Stable education or employment record
• Communication and interpersonal skills gained dealing with customers or the public

Skills & knowledge

• Good communication, literacy and numeracy
• Basic IT skills, including Word and email
• Safe manual handling of patients and equipment
• Handling sensitive situations professionally, assertively and tactfully
• Completing PTS Ambulance Person training and clinical and driver assessment

Checks & eligibility

• Enhanced DBS clearance
• Over 21, with a full UK driving licence of at least provisional C1
• Maximum 3 penalty points for new entrants, 6 for existing employees

Other

• Caring, professional attitude with strong interpersonal skills
• Flexible to work rota hours, extra hours, nights, weekends and bank holidays
• Pass the occupational health assessment

Nice to have

• Level 3 Emergency First Aid at Work (EFAW)
• Enhanced DBS on the update service
• Knowledge of ambulance operational procedures
• Knowledge of health and safety
• Background in healthcare or customer service
• At least 12 months' direct healthcare experience
• Experience handling sensitive situations professionally and tactfully
• Experience or ability to complete PTS Ambulance Person clinical and driver training