Ambulance Care Assistant

British Red Cross; Cwmbran; On-site; GBP 23,000 - 28,000; Part time

Job summary

The British Red Cross is seeking an Ambulance Care Assistant for a vital role at Grange University Hospital. This position involves providing compassionate patient transport, requiring both driving and care skills in a supportive team environment. Candidates should possess a full UK driving licence and a strong commitment to service.

Benefits

36 days annual leave including bank holidays

Contributory pension scheme up to 6%

Flexible working arrangements

Access to learning and development programs

Discounts through Blue Light Discount Card

Wellbeing assistance access

Interest-free season ticket loan for commuting

Cycle2Work scheme for bicycle leasing

Qualifications

• Full UK Driving Licence for a manual vehicle (held for minimum 2 years).
• Previous customer service experience preferred.
• Ability to lift and remain active for long periods.

Responsibilities

• Provide patient transport in a safe and comfortable manner.
• Support patients and staff in a hospital setting.
• Work in A & E and assist with referrals from other departments.

Skills

Customer service

Patient care

Driving

Empathy

Job description

Ambulance Care Assistant
Location: Grange University Hospital,Cwmbran, NP44 8YN
Contract type: Fixed Term Contract Until March 2026
Hours: 18 hours per weekcovering 2 shifts a week over Mon- Fri-10am- 8pm on a rota basis
Salary: £23,587.20 per annum pro rata (£12.60 per hour)

Driving: Full UK Driving Licence required, to drive a manual gearbox British Red Cross vehicle. Licence to be held for aminimumof 2 years

Experience is desirable, however, full training can be given.

We have an exciting opportunity, for enthusiastic, and caring individuals to join our team to support our Patient Transport and Clinical Service team on a permanent basis.
A day in the life of an Ambulance Care Assistant

• You will work as part of a team responsible for providing patient transport in a safe, comfortable, and sympathetic manner, observing road and driving conditions at all times. The role involves driving and assisting as part of a crew, patients with different requirements based on their mobility classification.
• Your days will be spent speaking to and supporting patients and medical staff so the hospital can run smoothly, freeing up clinical time to provide support.
• Be based in A & E, picking up referrals from other departments.
• Your warm, caring nature and positive attitude will bring comfort to patients. You’ll be sensitive when working with vulnerable people and have no trouble going the extra mile to make them feel comfortable, safe and cared for.
• Your previous customer service experience, as well as understanding and awareness of the differing physical needs of our service users and a genuine interest in their well-being; will help people in your local community.
• Our services in Wales are monitored by the Welsh Ambulance Service Trust and we apply the same standards to our service delivery across the whole of the UK. Our fleet and equipment are comparable with those deployed by NHS services.

We're a close-knit team united by one goal – to make every moment matter to our services users when they need us most.

The role of Ambulance Care Assistant might be for you if you have:

• A full driving licence which allows you to operate a manual transmission vehicle (please note that, due to vehicle insurance policy requirements, applicants must have held their licence for a minimum of two full years).
• Being very active with lifting and long periods of standing.
• You can bring your strong customer service or patient caring skills to the British Red Cross.
• Covering shifts, Monday to Friday 10am to 8pm.

Closing date for applications is 25th June 2025, with interviews taking place on 7th July 2025 at Grange University Hospital.

Mandatory training will take place from 11th August to 15th August 2025 for a week at the Cardiff Office.Please note that attendance on these dates is required and cannot be rescheduled.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

In return for your dedication and expertise, you’ll get:

• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Flexible working:We do our best to accommodate your preferred work style.
• Learning & Development:Wide range of career opportunities + comprehensive learning.
• Discounts:Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance:Access to mental health and wellbeing assistance.
• Team Working:Champion our mission in a collaborative team.
• Cycle2Work:Lease a bicycle through the scheme.
• Season ticket loan:Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together we are the world's emergency responders