Ambulance Care Assistant - Casual

British Red Cross; Cwmbran; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join the British Red Cross as an Ambulance Care Assistant, where you'll provide compassionate patient transport and support to the clinical team. This role, based at Grange University Hospital, requires a caring attitude and a commitment to service excellence.

Benefits

36 days annual leave

Pension scheme with up to 6% contribution

Flexible working hours

Career development and training opportunities

Access to Blue Light Discount Card

Wellbeing assistance

Team collaboration

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Full UK Driving Licence required for at least 2 years.
• Experience is desirable, but full training can be provided.

Responsibilities

• Provide patient transport in a safe and comfortable manner.
• Support patients and medical staff to ensure smooth operations.
• Assist patients based on their mobility classification.

Skills

Customer Service

Patient Care

Job description

Ambulance Care Assistant - Casual
Location: Grange University Hospital,Cwmbran, NP44 8YN
Contract type: Casual
Hours: Zero hours, covering annual leave and sickness
Salary: £12.60 per hour

Driving: Full UK Driving Licence required, to drive a manual gearbox British Red Cross vehicle. Licence to be held for aminimumof 2 years

Experience is desirable, however, full training can be given.

We have an exciting opportunity, for enthusiastic, and caring individuals to join our team to support our Patient Transport and Clinical Service team on a permanent basis.
A day in the life of an Ambulance Care Assistant

• You will work as part of a team responsible for providing patient transport in a safe, comfortable, and sympathetic manner, observing road and driving conditions at all times. The role involves driving and assisting as part of a crew, patients with different requirements based on their mobility classification.
• Your days will be spent speaking to and supporting patients and medical staff so the hospital can run smoothly, freeing up clinical time to provide support.
• Being based in A & E, picking up referrals from different departments
• Standing for long periods of time, lifting and being very active
• Your warm, caring nature and positive attitude will bring comfort to patients. You’ll be sensitive when working with vulnerable people and have no trouble going the extra mile to make them feel comfortable, safe and cared for.
• Your previous customer service experience, as well as understanding and awareness of the differing physical needs of our service users and a genuine interest in their well-being; will help people in your local community.
• Our services in Wales are regulated by the Welsh Ambulance Trust and we apply the same standards to our service delivery across the whole of the UK. Our fleet and equipment are comparable with those deployed by NHS services.

We're a close-knit team united by one goal – to make every moment matter to our services users when they need us most.

The role of Ambulance Care Assistant might be for you if you have:

• A full driving licence which allows you to operate a manual transmission vehicle (please note that, due to vehicle insurance policy requirements, applicants must have held their licence for a minimum of two full years).
• You can bring your strong customer service or patient caring skills to the British Red Cross.
• Covering shifts, Monday to Friday 10am to 8pm.

Closing date for applications is 25th June 2025, with interviews taking place on 10th July 2025 at Grange University Hospital.

Mandatory training will take place from 11th to 15th August 2025 for a week at the Cardiff Office.Please note that attendance on these dates is required and cannot be rescheduled.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

In return for your dedication and expertise, you’ll get:

• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Flexible working:We do our best to accommodate your preferred work style.
• Learning & Development:Wide range of career opportunities + comprehensive learning.
• Discounts:Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance:Access to mental health and wellbeing assistance.
• Team Working:Champion our mission in a collaborative team.
• Cycle2Work:Lease a bicycle through the scheme.
• Season ticket loan:Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together we are the world's emergency responders