AM Global Operations Executive

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Sales Operations Support Specialist to enhance global sales delivery. This role involves generating insightful reports, managing Salesforce dashboards, and collaborating with various teams to optimize processes. The ideal candidate will possess strong analytical skills, proficiency in Salesforce and Thoughtspot, and a proactive approach to problem-solving. Join a passionate team committed to sustainability and ethics, where your contributions will help shape the future of supply chains. If you're ready to take on a dynamic role in a fast-paced environment, this opportunity is for you.

Qualifications

• 3+ years in sales administration or support roles.
• Strong analytical skills with ability to present data insights.

Responsibilities

• Generate and analyze Salesforce and Thoughtspot dashboards.
• Support campaign planning and execution with updates to the Head.

Skills

Sales Administration

Data Analysis

Salesforce

Thoughtspot

Project Management

Communication Skills

Problem Solving

Time Management

Tools

Microsoft Office

CRM Systems

Project Management Tools

Job description

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Sedex is a trusted partner for over 85,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains. Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is to provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.

The role

This role supports the global sales delivery of the Account Management team, working closely with the Head of Account Management to ensure smooth operations across our Large Enterprise and Strategic Accounts.

You will assist the Head of the Team with general operations, department communication, process optimization, documentation, data analytics, and reporting.

Key responsibilities

• Sales analytics & reporting – generate, maintain, and analyze Salesforce and Thoughtspot dashboards to support business reporting.
• Develop weekly, monthly, quarterly productivity reports, benchmarking team performance against core KPIs.
• Support team leaders with management reports in Salesforce, ensuring they are up to date.
• Implement reporting tools to help the Head of track team progress efficiently.
• Use CRM systems for data analysis of customer behaviors to identify at-risk accounts and develop retention strategies.
• Coordinate with Sales, Marketing, and Product teams to maintain strong stakeholder relationships.
• Work with Sedex Salesforce and data teams to ensure quality data maintenance, communicating new processes or changes.
• Support campaign planning, management, and execution, providing updates and statistics to the Head of department.
• Assist in developing customer use-cases for product and marketing improvements that enhance customer experience.
• Contribute to process and material improvements to boost efficiency and customer satisfaction.
• Keep all documentation and folders updated, including guides, training materials, and strategy documents.

Knowledge, Skills & Experience

• 3+ years in sales administration or support roles.
• Experience supporting senior stakeholders.
• Strong analytical skills with the ability to interpret and present data insights.
• Proficiency with Salesforce and Thoughtspot, including report and dashboard management.
• Effective project management skills, capable of managing multiple projects.
• Excellent problem-solving skills and a proactive approach to change implementation.
• Strong listening and communication skills, with the ability to understand needs and escalate issues.
• Excellent presentation skills and experience building relationships at decision-maker level.
• Proven ability to own tasks and drive results.
• Exceptional time management skills, thriving in fast-paced environments.
• Attention to detail and a hands-on delivery approach.
• High intellectual curiosity and a desire to learn continuously.
• Proficiency in Microsoft Office, CRM, and project management tools.

Our culture

At Sedex, we are passionate about sustainability and ethics in supply chains. We promote inclusive behaviors rooted in respect and diversity, aiming for a workplace where everyone can thrive and be themselves.

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