Allocations Officer

Derby City Council; South Derbyshire; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

flexible working

work life balance

local government pension scheme

employee health initiatives

green travel options

Job summary

Derby Homes, an organisation owned by Derby City Council, is recruiting for an Allocation's Team member to help advertise and allocate available properties. The role combines homeworking with office-based duties and offers flexible working and a strong local government pension scheme.

You will maintain data records, liaise with partners, handle enquiries and support void property management. Excellent communication and teamwork are essential, with knowledge of housing issues beneficial.

Qualifications

• Experience in customer service preferred.
• Good communication skills essential.
• Team player with ability to resolve problems.

Responsibilities

• Maintain accurate data records.
• Work with internal and external partners to achieve performance standards and customer service.
• Work with voids and housing management teams to efficiently manage void properties.
• Deal with customer enquiries.

Job description

Organisation: Derby Homes

Hours: 37 Hours per week

Contract type: Permanent

Location: Homeworking/Office Based

Derby Homes are an organisation owned by Derby City Council who manage the Housing Register and allocation of its properties, as well as manage and maintain 12,500 homes owned by the Council.

To support this work, we are looking for a passionate individual to join our Allocation's Team who are responsible for the effective advertising and allocation of available properties managed by Derby Homes.

If you are a 'can-do' person, who is passionate about delivering excellent customer service you might well be the person we are looking for. You will need good communication skills, be able to take control of situations and resolve problems, be enthusiastic, friendly and be able to work well in a team.

This role would suit someone working in a customer facing role with transferrable skills. You don't need experience working in social housing, but knowledge of current housing issues and housing legislation would be beneficial.

Day to Day duties include:

• Maintain accurate data records.
• Work in liaison with internal and external partners to achieve the best performance standards and customer service.
• Work with voids and housing management teams in efficiently managing void properties.
• Deal with customer enquiries.

Above all, you will need to be a team player, have empathy in working with our customer groups along with a passion and determination to deliver an excellent service.

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice.

Benefits

• flexible working
• work life balance
• local government pension scheme
• employee health initiatives
• green travel options

Equality, Diversity & Inclusion

We are a fair and inclusive employer and welcome applications from people from all backgrounds.

We recruit for diversity and value difference.

As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.

We are also proud to have Derbyshire LGBT+ Rainbow Partnership Accreditation and encourage applications from candidates of all genders.

We are a Disability Confident Leader.

If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we'll do all we can to help.

We strongly believe in social understanding of disability and for us it's all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 or at [e-mail] . https://www.derby.gov.uk/signing-service/

The closing date for this vacancy is Sunday 4 th October 2026 at midnight. Any application forms received after the closing date will not be accepted.

If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held Week Commencing 12 th October 2026 at Derby Homes Ltd, 839 London Road, Derby, DE24 8UZ.