Allocations Officer

Housing Diversity Network; Dartford; Remote; GBP 31,000 - 39,000; Full time

Benefits offered by this job

Car allowance

Job summary

Moat in Dartford is seeking an Allocations Officer to join our lettings team. You will manage the full lettings process, from tenancy terminations to sign-ups, ensuring accurate record‑keeping and clear guidance for customers while upholding regulatory standards.

This permanent role is 35 hours per week (Mon–Fri) with a salary of £31,103 to £38,879 per year plus £2,411 car allowance. Interviews on 4 November 2026 and a structured induction starting 7 December 2026.

Responsibilities

• Manage the full lettings process from tenancy terminations to sign-ups.
• Provide clear guidance and regular updates to customers throughout the lettings cycle.
• Ensure accurate record‑keeping and compliance with regulatory and health and safety requirements.
• Match applicants to homes based on priority and suitability, supporting fair access to housing.

Job description

Role Title: Allocations Officer

Hours: 35 hours per week, Monday-Friday

Salary: £31,103 to £38,879 per annum (salary offered dependent on experience) plus £2,411 car allowance per annum

Location: Dartford / Agile

Contract: Permanent

We’re currently looking for an Allocations Officer to join our team!

We’re looking for a dedicated and organised Allocations (Lettings) Officer to join our team in delivering a smooth, efficient, and customer-focused experience for people moving into and out of our homes. You’ll play a vital role in helping individuals and families access safe, suitable housing – setting the tone for a positive landlord-tenant relationship.

In this role, you’ll manage the full lettings process, from tenancy terminations to sign-ups, providing clear guidance and regular updates to customers throughout. You’ll ensure accurate record‑keeping and work closely with colleagues, local authorities, and external partners to meet performance targets and service standards. You’ll be responsible for letting both new build and relet homes efficiently, ensuring all regulatory and health & safety requirements are met. Matching applicants to homes based on priority, suitability, and the likelihood of sustaining a successful tenancy will be key, as will your ability to support fair and equal access to housing by adapting your approach to meet individual needs.

Ideally, you’ll have experience in social housing lettings such as within a housing association, local authority, or charity. However, we’ll also consider candidates with general lettings experience, provided you have a strong understanding of the application and allocation process, key checks and compliance, the needs and challenges of social housing customers, and the minimum standards expected of landlords in this sector.

To read about the role in more detail, please refer to the job description here: allocations-officer.pdf

About us

At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.

Our Values

• Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
• Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
• Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
• Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Why join us?

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!

Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com)

Interview dates will be on Wednesday 4 November 2026 at Mariner House, Dartford.

You’ll join us on Monday 7 December 2026 and begin with a structured, week‑long corporate induction, giving you the time, knowledge and connections to start your career with Moat on the right foot.

If you require any additional adjustments to the recruitment process, please email [e-mail]

£31,103 to £38,879 per annum (salary offered dependent on experience) plus £2,411 car allowance per annum

Job Details

• Closing Date: 25/10/2026
• Reference ID: 37246
• Documents