Allocations Coordinator

Amplius; Milton Keynes; Hybrid; GBP 31,000 - 38,000; Full time

Job summary

Amplius is seeking an Allocations Coordinator to manage end-to-end lettings, guide customers through housing moves, and collaborate with local authorities and partner agencies to deliver safe, stable communities.

This hybrid role in Milton Keynes is 36.25 hours per week, with a weekly presence in the office; you’ll minimise void times, oversee tenancy terminations, ensure legal compliance, and maintain accurate confidential records.

Qualifications

• Willingness to work towards Level 3 QCF recognised housing management qualification
• Good knowledge and practical experience of mutual exchanges, including the process, eligibility requirements and tenancy implications.
• Strong understanding of housing and tenancy law, including nomination agreements and compliance requirements.
• Up-to-date knowledge of the regulatory environment, with the ability to apply changes in practice.
• Experience of working with local authorities and external partners to deliver services.
• Ability to use housing management systems effectively and maintain accurate records.
• A collaborative approach, with the ability to work across teams to deliver consistent services.
• Resilience and adaptability, with the ability to stay focused and effective under pressure

Responsibilities

• Manage the mutual exchange process from application through to completion, providing customers with clear advice and support at each stage.
• Minimise void times by ensuring properties are allocated and re-let efficiently while maintaining quality standards.
• Oversee tenancy terminations, ensuring legal compliance and providing advice and support to customers.
• Ensure all allocations and mutual exchanges meet legal, regulatory, and organisational policy requirements, challenging unsuitable nominations where needed.
• Work collaboratively with internal teams, local authorities, and partner agencies to deliver smooth and timely allocations.
• Support relocation projects, including regeneration schemes and planned or emergency decants, ensuring moves are completed to agreed timelines.
• Maintain accurate and confidential records, report on lettings data, and provide responsive support to resolve customer queries, complaints, and additional needs.

Job description

Allocations Coordinator

Hybrid - Milton Keynes
£34,188 per year
Permanent, Full Time

Join Amplius as an Allocations Coordinator, where you’ll manage end-to-end lettings and support customers through key housing moves. You’ll work closely with colleagues, local authorities, and partners to deliver efficient services that help create safe, stable, and thriving communities.

Your week: 36.25 hours Monday – Friday 8.45am – 5pm

Location: Hybrid with a weekly presence in our Milton Keynes office

Snapshot of your role

• Manage the mutual exchange process from application through to completion, providing customers with clear advice and support at each stage.
• Minimise void times by ensuring properties are allocated and re-let efficiently while maintaining quality standards.
• Oversee tenancy terminations, ensuring legal compliance and providing advice and support to customers.
• Ensure all allocations and mutual exchanges meet legal, regulatory, and organisational policy requirements, challenging unsuitable nominations where needed.
• Work collaboratively with internal teams, local authorities, and partner agencies to deliver smooth and timely allocations.
• Support relocation projects, including regeneration schemes and planned or emergency decants, ensuring moves are completed to agreed timelines.
• Maintain accurate and confidential records, report on lettings data, and provide responsive support to resolve customer queries, complaints, and additional needs.

What you’ll need to thrive in this role

• Willingness to work towards Level 3 QCF recognised housing management qualification
• Good knowledge and practical experience of mutual exchanges, including the process, eligibility requirements and tenancy implications.
• Strong understanding of housing and tenancy law, including nomination agreements and compliance requirements.
• Up-to-date knowledge of the regulatory environment, with the ability to apply changes in practice.
• Experience of working with local authorities and external partners to deliver services.
• Ability to use housing management systems effectively and maintain accurate records.
• A collaborative approach, with the ability to work across teams to deliver consistent services.
• Resilience and adaptability, with the ability to stay focused and effective under pressure

Important: DBS clearance and Right to work in the UK are essential requirements for this role – we do not provide sponsorship.

Closing: 18 October

Interviews in Milton Keynes: 22 October

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.