Allocations Coordinator

Amplius; Aylesbury; Hybrid; GBP 31,000 - 38,000; Full time

Job summary

Amplius is seeking an experienced Housing Allocations Officer to manage mutual exchanges from application to completion. The role focuses on minimising void times, ensuring compliant lettings, and coordinating with local authorities and partners.

You will support relocation projects and maintain accurate records while delivering responsive customer service. DBS clearance and UK right to work are required.

Qualifications

• Experience with mutual exchanges, eligibility, and tenancy implications.
• Solid understanding of housing and tenancy law and nominations.
• Awareness of regulatory environment and how to apply changes.
• Experience working with local authorities or external partners.
• Proficient in housing management systems and maintaining accurate records.
• Collaborative approach across teams to ensure consistent service.
• Ability to stay resilient and focused under pressure.

Responsibilities

• Manage the mutual exchange process from application through to completion, with clear customer guidance.
• Minimise void times by efficient allocations and re‑letting while upholding quality standards.
• Oversee tenancy terminations, ensuring legal compliance and customer support.
• Ensure all allocations and mutual exchanges meet policy and regulatory requirements.
• Collaborate with internal teams, local authorities, and partner agencies for timely allocations.
• Support relocation projects, including regeneration schemes and decants.
• Maintain confidential records and respond to customer queries and complaints.

Skills

Mutual exchanges knowledge

Housing management systems

Tenancy law understanding

Regulatory knowledge

Collaboration

Resilience under pressure

QCF Level 3 housing qualification

Education

Level 3 QCF Housing Management qualification

Tools

Housing management software

Job description

Hybrid - Milton Keynes
£34,188 per year
Permanent, Full Time
Your week: 36.25 hours Monday – Friday 8.45am – 5pm
Location: Hybrid with a weekly presence in our Milton Keynes office

Snapshot of your role

• Manage the mutual exchange process from application through to completion, providing customers with clear advice and support at each stage.
• Minimise void times by ensuring properties are allocated and re-let efficiently while maintaining quality standards.
• Oversee tenancy terminations, ensuring legal compliance and providing advice and support to customers.
• Ensure all allocations and mutual exchanges meet legal, regulatory, and organisational policy requirements, challenging unsuitable nominations where needed.
• Work collaboratively with internal teams, local authorities, and partner agencies to deliver smooth and timely allocations.
• Support relocation projects, including regeneration schemes and planned or emergency decants, ensuring moves are completed to agreed timelines.
• Maintain accurate and confidential records, report on lettings data, and provide responsive support to resolve customer queries, complaints, and additional needs.

What you’ll need to thrive in this role

• Willingness to work towards Level 3 QCF recognised housing management qualification
• Good knowledge and practical experience of mutual exchanges, including the process, eligibility requirements and tenancy implications.
• Strong understanding of housing and tenancy law, including nomination agreements and compliance requirements.
• Up-to-date knowledge of the regulatory environment, with the ability to apply changes in practice.
• Experience of working with local authorities and external partners to deliver services.
• Ability to use housing management systems effectively and maintain accurate records.
• A collaborative approach, with the ability to work across teams to deliver consistent services.
• Resilience and adaptability, with the ability to stay focused and effective under pressure

Important: DBS clearance and Right to work in the UK are essential requirements for this role – we do not provide sponsorship.

Closing: 18 October

Interviews in Milton Keynes: 22 October

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.