Allocation Manager

Kent Housing Group; Ashford; On-site; GBP 42,000 - 58,000; Full time

Job summary

Ashford Borough Council is seeking an experienced Allocations Manager to lead the Housing Options and Allocations Service, ensuring fair and efficient social housing allocations and temporary accommodation in line with statutory requirements and Council policies.

You will oversee day-to-day management of the Allocations and Temporary Accommodation Allocations teams, providing supervision, support and performance management to deliver compliant allocations and continuously improve service

Qualifications

• Strong understanding of social housing allocations, homelessness legislation and temporary accommodation management.
• Leads Allocations and Temporary Accommodation allocations teams with supervision and performance management.
• Ensures compliance with the Council’s Allocation Scheme, nominations agreements and housing legislation.

Responsibilities

• Oversee the temporary accommodation placement function, ensuring households are accommodated appropriately and in line with statutory duties.
• Manage complex housing cases, appeals, complaints and review requests.
• Work with housing association partners, temporary accommodation providers and internal stakeholders to maximise housing opportunities for residents.
• Monitor service performance, analyse data and identify opportunities to improve processes and outcomes.
• Review legislation, government guidance and best practice, recommending and implementing policy changes where required.
• Support the delivery of the Council’s Homelessness and Rough Sleeper Strategy and Best Use of Stock programme.
• Contribute to strategic projects, service development and procurement activities relating to housing allocations and temporary accommodation.

Skills

Social housing allocations

Homelessness legislation

Team leadership

Service delivery

Data analysis

Job description

Employer: Ashford Borough Council

Close date: Thursday 22/10/2026

Are you an experienced housing professional with a strong understanding of social housing allocations, homelessness legislation and temporary accommodation management?

This is a key role within our Housing Options and Allocations Service, responsible for ensuring that social housing and temporary accommodation are allocated fairly, efficiently and in accordance with statutory requirements and Council policies.

Working closely with the Service Lead for Housing Options and Allocations, you will oversee the day-to-day management of the service, ensuring compliance with housing legislation, delivering excellent customer service and driving continuous improvement across the allocations and temporary accommodation functions.

As Allocations Manager, you will be responsible for leading and managing the Allocations and Temporary Accommodation Allocations teams, providing supervision, support and performance management, ensuring that social housing allocations are delivered in accordance with the Council’s Allocation Scheme, nominations agreements and relevant housing legislation.

In Addition, You Will

• Oversee the temporary accommodation placement function, ensuring households are accommodated appropriately and in line with statutory duties.
• Manage complex housing cases, appeals, complaints and review requests.
• Work closely with housing association partners, temporary accommodation providers and internal stakeholders to maximise housing opportunities for residents.
• Monitor service performance, analyse data and identify opportunities to improve processes and outcomes.
• Review legislation, government guidance and best practice, recommending and implementing policy changes where required.
• Support the delivery of the Council’s Homelessness and Rough Sleeper Strategy and Best Use of Stock programme.
• Contribute to strategic projects, service development and procurement activities relating to housing allocations and temporary accommodation.