Collaborative Personal Assistant

North Cumbria Integrated Care NHS Foundation Trust; Carlisle; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

27-day holiday

NHS Discounts

Salary Sacrifice schemes

Vivup

Job summary

North Cumbria Integrated Care NHS Foundation Trust is seeking a proactive Personal Assistant to provide high-quality administrative support to the Triumvirate within the Diagnostic and Clinical Support Collaborative in Carlisle. The role requires confident communication with senior staff and meticulous diary management, minute taking, and document preparation.

The position is full-time, based at Cumberland Infirmary, offering a structured NHS environment with opportunities for professional

Qualifications

• Good administration education including GCSE English or equivalent.
• Experience of organising and facilitating meetings and minute taking.
• Excellent communication and confidentiality standards.

Responsibilities

• Provide comprehensive PA admin support to the Triumvirate within the Collaborative.
• Manage day-to-day diary, arrange meetings, and take minutes.
• Prepare reports and manage agendas and action logs.
• Handle calls and correspondence in line with confidentiality policies.

Skills

Communication skills

Confidential handling

Initiative

Teamwork

Diary management

Minute taking

Meeting facilitation

Prioritisation

Interpersonal skills

Education

GCSE English

RSA III word processing

NVQ3 administration

ECDL

NVQ4 administration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Teams

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Main area ICC & Community Central Support - 205130 Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week Job ref 262-A-26-8023906-B

Site Cumberland Infirmary Town Newtown Road Carlisle Salary £28,392 - £31,157 Per Annum Salary period Yearly Closing 21/09/2026 23:59

Job overview

We have an exciting opportunity for you to work within the Diagnostic and Clinical Support Collaborative providing PA support to the Triumvirate.

The role of the PA is to provide the Collaborative Triumvirate with a high quality and consistent level of administrative and secretarial support.

This is a demanding, fast-paced and varied role, which requires a confident communicator with experience of negotiating and influencing staff at a senior level, combined with excellent organisational skills and attention to detail. It requires a dynamic, motivated and forward thinking individual with excellent interpersonal skills and a strong team work ethic.

Main duties of the job

Provide comprehensive Personal Assistant admin support to the Triumvirate within the Collaborative. Resolving day-to-day challenges independently, making informed decisions within area of responsibility, ensuring that agreed targets are met in accordance with Departmental, Trust and National standards, policies and procedures are a key focus of the role.

Undertake the full range of PA duties, including day to day diary management, meeting facilitation, minute taking, report writing, management of agendas, and action logs, answering calls, taking messages and handling correspondence all in line with Trust confidentiality policies and procedures.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00. Deducted from salary over following 4 months or one off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00. Deducted from salary over following 4 months or one off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person specification

Other requirements

• Willing to adapt to changing circumstances and priorities
• Flexible approach to working patterns
• Promote equality and value diversity
• Ability to travel across Trust sites.

Skills

• Good communication skills both written and verbal.
• Ability to deal with information sensitively and confidentially.
• Able to use own initiative and exercises judgement when dealing with enquires
• Ability to work both independently and as part of a team.
• Ability to prioritise work unsupervised and meet tight deadlines.
• Ability to delegate appropriately
• Ability to deliver high quality service and maintain a high standard of work.
• Ability to work under pressure.
• Willingness and ability to learn new skills

Knowledge and Experience

• Good working knowledge of Microsoft Office applications including Word, Excel, PowerPoint and Teams
• Knowledge of organisational policies and procedures
• High standard of presentation, documents and correspondence
• Experience of organising and facilitating meetings and minute taking
• Experience of dealing with non-routine issues and problem solving
• Experience of diary management
• Working effectively in a team and on own initiative.
• Day to day management of staff
• Previous administrative experience within NHS
• Knowledge of NHS guidelines

Qualifications

• Good administration education including minimum GCSE qualification in English Language or equivalent.
• RSA III word processing or equivalent.
• NVQ3 administration or significant relevant experience.
• ECDL
• NVQ4 administration or relevant experience.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.