Alarm Receiving Centre Operator

SSE plc; Portsmouth; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Wellbeing support

Cycle to Work

Maternity & paternity pay

Healthcare and gym discounts

Job summary

SSE plc is seeking personnel to join the Alarm Receiving Centre (ARC) in Havant on a 1-year fixed-term, full-time contract. The role involves 24/7 monitoring of security systems, responding to emergencies, and providing calm, professional support in challenging situations.

You will engage in high-pressure scenarios, ensuring proper procedures are followed, using IT tools, and maintaining high customer service standards. SSE offers a comprehensive benefits package and development opportunities.

Qualifications

• Clear and effective communication with strong interpersonal skills.
• Excellent attention to detail and high service standards.
• Strong organisational skills with ability to multitask.
• Calm and professional under pressure in emergencies.
• Good IT proficiency and ability to learn CCTV systems.
• Experience with security systems is beneficial but not required.

Responsibilities

• Monitor security systems and respond to emergency calls.
• Take appropriate action following established procedures.
• Support distressed individuals when needed.

Skills

Strong communication

Attention to detail

Multitasking

Under pressure

IT proficiency

Security Systems experience

Tools

Microsoft Office

Job description

Location: Havant

Salary: Circa minimum starting salary £26,239, depending on skills and experience, plus a comprehensive benefits package supporting your wellbeing, finances, and family life.

Working Pattern: 1 year fixed term | Full-time | 43 hours per week (including day and night shifts). The Alarm Receiving Centre operates 24/7.

The Role

We are seeking individuals who are motivated by helping others and able to perform effectively in high-pressure situations.

Group Security and Investigation play a vital role in safeguarding SSE’s assets. The Alarm Receiving Centre (ARC) is a modern, purpose-built control room that provides continuous, round-the-clock monitoring and response to a wide range of security incidents. The ARC oversees the protection of more than 750 operational assets, including over 600 intruder and fire systems and in excess of 4,000 cameras.

You will

Monitor security systems, respond to emergency calls, and take appropriate action in line with established procedures.

Have strong observational skills which are essential, particularly during periods of heightened activity.

Be expected to remain calm and professional when handling emergency situations, reviewing sensitive imagery, or supporting individuals who may be distressed.

You will have

• Clear and effective communication, along with strong interpersonal skills
• Excellent attention to detail, focus, and a commitment to high standards of customer service
• Strong organisational skills, with the ability to multitask and maintain concentration over extended periods
• Sound judgement and the ability to assess and respond to situations under pressure
• Good IT proficiency, including experience with Microsoft Office and the ability to learn CCTV and alarm-handling systems
• Previous experience with security systems is beneficial, though not essential.

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

Over 14,500 brilliant people work together to power change at SSE. Our Human Resources (integrated Services) teams help make sure they're getting and giving their best. They design the people strategies that make SSE a great place to work. And they empower our teams to meet the demands of our business today, and tomorrow.

Flexible Benefits To Fit Your Life

• Enjoy discounts on private healthcare and gym memberships.
• Wellbeing benefits like a free online GP and 24/7 counselling service.
• Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
• As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [e-mail] / 01738 344763 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.