Alarm Monitoring Operator

Banham Security Systems; Greater London; Presencial; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sick Pay and benefits package

Private Medical Cover after probation

Season ticket loan

Cycle to work scheme

Pension scheme

Training and development

Company equipment provided

Discount on Banham products

Employee recognition

EAP

Royal Marsden Charity sponsorship

Descripción de la vacante

Banham Security Systems is seeking an Alarm Monitoring Operator for our Alarm Receiving Centre at the Head Office. The role requires a customer-focused individual who remains calm under pressure and pays close attention to detail while handling alarms and customer enquiries.

Shifts rotate weekly (12-hour days and nights). The position offers a comprehensive benefits package and opportunities to grow within a long-established London-area company known for People, Service and Quality.

Formación

• Experience in a customer service-focused environment.
• Ability to stay calm when responding to alarms and enquiries.
• Strong attention to detail in inputting data and reviewing reports.

Responsabilidades

• Respond to alarm activations and customer enquiries professionally.
• Input and review data accurately; run routine checks.
• Monitor high-profile CCTV accounts with vigilance.
• Coordinate with managers, supervisors and out-of-hours engineers as needed.
• Uphold confidentiality and company policies.

Conocimientos

Customer service

Calm under pressure

Attention to detail

Communication

Teamwork

Herramientas

CCTV systems

Data input

Descripción del empleo

We are looking for an Alarm Monitoring Operator to join our Alarm Receiving Centre team at our Head Office. If you're customer-focused, remain calm under pressure, have a keen eye for detail, and can respond to alarms and customer enquiries professionally and efficiently, we'd love to hear from you.

Working on rotating weekly shifts (days and nights) our Alarm Monitoring Operators at Banham are integral to the monitoring service and support we provide our customers 24/7, 365 days a year.

Who are we?

Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Our signature locks were awarded Best Product (2026) by Great British Brands, recognising our commitment to craftsmanship, innovation and uncompromising quality. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust everyday.

Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.

What can you bring to Banham?

Your experience in a customer service-focused environment will enable you to:

• Deliver exceptional customer service with confidence, professionalism, and a calm approach to every call.

• Be the reassuring voice our customers rely on when responding to alarm activations and enquiries.

• Work effectively both independently and as part of a close-knit team, ensuring alarms are processed accurately and efficiently.

• Build positive relationships with customers, emergency services, internal departments, and out-of-hours engineers.

• Maintain a high level of accuracy and attention to detail when inputting data, reviewing reports, and carrying out routine checks.

• Monitor high-profile CCTV accounts while maintaining the highest standards of vigilance and professionalism. (An SIA PSS CCTV Licence is required for this role; however, if you don't already hold this qualification, we'll support you in obtaining it within your first three months with Banham.)

• Embrace learning opportunities and develop your knowledge of Keyholding and other areas of the business.

• Take ownership of customer issues, helping to deliver a seamless and positive customer experience.

• Recognise trends, identify potential concerns, and communicate important information to your Manager or Supervisor.

• Uphold company policies, procedures, and the highest standards of confidentiality and discretion.

Please note: This is a shift-based role working every other week, with working weeks rotating between 12-hour day shifts (6:00am to 6:00pm) and night shifts (6:00pm to 6:00am).

What will you get in return?

You will be entitled to a competitive salary of up to £30K PA (depending on experience) and a great range of benefits including:

• 23 Shift days - Annual Leave

• Sick Pay that increases with length of service

• Subsidised Private Medical Cover after completing and passing probationary period

• Annual season ticket loan & Banham interest-free loan

• Cycle to work & Home & Tech scheme (each up to the value of £2k)

• Recruitment referral bonus scheme earning up to £1,000 per successful referral (T&Cs apply)

• Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios

• Auto-enrolment into our pension scheme

• Training and development opportunities (including day releases for studies/exams)

• Company equipment tailored to your role (laptop, mobile, additional screens)

• Up to 50% off Banham products

• Banham Social Events

• Employee recognition rewards and moments of magic prizes

• Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.

• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries

• An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family

• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.