Motorbike Emergency Response Rider

Banham Security Systems; Greater London; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

23 Shift days Annual Leave

Sick Pay that increases with length of

£1000 Motorbike Clothing Kit annual

Private Medical Cover after probation

Annual season ticket loan

Banham interest-free loan

Cycle to work & Home & Tech scheme

Referral bonus up to £1,000

Gym discount up to 25%

Pension scheme enrollment

Training and development opportunities

Company equipment provided

Up to 50% off Banham products

Banham Social Events

Employee recognition rewards

Byond card workplace benefits

Personal Accident Insurance

Employee assistance program (EAP)

Royal Marsden Charity involvement

Job summary

Banham Security Systems is seeking a dedicated Key Guard (Motorbike Emergency Response Rider) based from our Head Office, with a strong focus on on-road response across London. The role combines 12-hour shifts on a 7 days on / 7 days off cycle, delivering rapid alarm responses, site security, and excellent customer service.

Ideal candidates hold a Class 2 motorbike licence (1 year+) and have a calm, professional approach to emergencies, with solid report-writing skills and good knowledge of

Qualifications

• Class 2 Motorbike licence holder (minimum 1 year for insurance purposes).
• Good MS skills to enable report writing.
• Knowledge of London roads and riding challenges.

Responsibilities

• Respond to alarm activations and client requests, attending sites promptly and professionally.
• Investigate alarm activations, assess situations, and take appropriate action to secure premises.
• Assist customers who have lost their keys by providing authorised access to their properties.
• Attend and respond to a variety of emergency situations, acting calmly and decisively.
• Carry out routine property inspections, ensuring sites remain secure and reporting any concerns.
• Provide customers with knowledgeable, accurate advice and support regarding our services and products.
• Deliver an outstanding customer experience on every interaction, through professionalism, reliability, and excellent service - acting as a trusted ambassador for the Banham brand.

Skills

Motorbike licence

MS Office

Report writing

Road awareness London

Tools

GPS navigation

Job description

How would you like a job where you are only work half of the year but get paid a full year, can take a three-week holiday but only use one week of annual leave and get to ride a motorbike, all while working for a Market Leading Company?

Our Key Guards (Motorbike Emergency Response Riders) are the super heroes of our business. They provide help and a first-class response service to our customers - which can include responding to alarm activations and securing properties, to delivering a forgotten passport to a stressed traveller at the airport; every shift offers a new challenge. So if this sounds like the perfect job, you may just be the person we are looking for to fulfil the role of a Key Guard at Banham.

Who are we?

Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security.Our signature locks were awarded Best Product (2026) by Great British Brands, recognising our commitment to craftsmanship, innovation and uncompromising quality. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust everyday.

Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.

What will I be doing?

You’ll be the first point of response when our customers need us most, helping to keep people, properties, and businesses safe while delivering exceptional service at every opportunity.

You will:

• Respond to alarm activations and client requests, attending sites promptly and professionally.


• Investigate alarm activations, assess situations, and take appropriate action to secure premises.


• Assist customers who have lost their keys by providing authorised access to their properties.


• Attend and respond to a variety of emergency situations, acting calmly and decisively.


• Carry out routine property inspections, ensuring sites remain secure and reporting any concerns.


• Provide customers with knowledgeable, accurate advice and support regarding our services and products.


• Deliver an outstanding customer experience on every interaction, through professionalism, reliability, and excellent service - acting as a trusted ambassador for the Banham brand.

Please note:

This role operates on a rotating shift pattern of 7 days on, 7 days off. You'll work 12-hour shifts, alternating between a week of day shifts (6am to 6pm) and a week of night shifts (6pm to 6am).

What can you bring to Banham?

You will be experienced, confident, and reliable with a drive to offer an outstanding response service as a Motorbike Emergency Response Rider (Key Guard). You'll also be flexible with a can-do attitude.

• As a Class 2 Motorbike licence holder (minimum of 1 year for insurance purposes) you will be a skilled rider with a good knowledge of London roads and understand the challenges that riding in London presents. (Essential).


• You are able to bring a positive and calm response, being the first to attend our client’s sites following specific requests, alarm activations or emergencies.


• Good MS skills to enable report writing.


• Based from our Head Office, the role is predominantly on the road, with access to our showrooms and satellite offices.

What will you get in return?

You will be entitled to a competitive salary of £29,580 PA, increasing to £30,580 after your first year of service, and a great range of benefits including:

• 23 Shift days Annual Leave


• Sick Pay that increases with length of service


• £1000 Motorbike Clothing Kit annual allowance


• Subsidised Private Medical Cover after completing and passing probationary period


• Annual season ticket loan & Banham interest-free loan


• Cycle to work & Home & Tech scheme (each up to the value of £2k)


• Recruitment referral bonus scheme earning up to £1,000 per successful referral (T&Cs apply)


• Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios


• Auto-enrolment into our pension scheme


• Training and development opportunities (including day releases for studies/exams)


• Company equipment tailored to your role (laptop, mobile, additional screens)


• Up to 50% off Banham products


• Banham Social Events


• Employee recognition rewards and moments of magic prizes


• Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.


• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries


• An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family


• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.