Airwave Communications Officer

Scotland; Bilston Glen; Remote; GBP 43,000 - 52,000; Full time

Benefits offered by this job

28 days annual leave

Public holidays

Local government pension scheme

Ongoing training

Career progression

Wellbeing support

Discount network

Job summary

Police Scotland in Scotland is seeking an Airwave Communications Officer to support and develop its communications infrastructure. You will ensure services align with Police Scotland strategy, advise end users, and manage a large fleet of mobile devices.

A standby/on-call rota and out-of-hours support are part of the role. The position offers flexible shift patterns (full-time or part-time), competitive salary and benefits within a national police service, with ongoing training and progression

Qualifications

• Assist and deputise for the Airwave Communications Team Leader in providing a comprehensive communications system support service.
• Design, implement and maintain the communications infrastructure managed by Police Scotland, ensuring services meet strategy and standards.
• Advise end users on the use of communications support systems and collate user requirements for management.
• Maintain asset management for 25,000+ mobile devices and monitor hardware/software performance, resolving recurring incidents.
• Participate in a standby/on-call rota and provide urgent out-of-hours communications support when required.

Responsibilities

• Assist and deputise for the Airwave Communications Team Leader in providing a comprehensive communications system support service.
• Design, implement and maintain the communications infrastructure managed by Police Scotland, ensuring services offered are consistent with strategy and standards.
• Advise end users on the use of communications support systems and collate user requirements for management.
• Maintain asset management for 25,000+ mobile devices and monitor performance, resolving recurring incidents with problem management techniques.
• Participate in standby/on-call rota and respond to out-of-hours incidents on Police Scotland’s communications infrastructure.

Job description

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Callout/standby You will be required to participate in a standby/call out rota and you will be paid as follows:£43.68 per occurrence on the rota

As part of the team working in the Digital Division you can make a real difference by supporting the provision of technology to our officers and staff across the second largest police force in the UK.

As an Airwave Communications Officer, you will be responsible for the implementation and support of Police Scotland’s communications infrastructure. You will ensure the communications infrastructure supports the needs of Police Scotland and other external partners.

More than £1 million worth of training has been allocated to the Digital Division function in the last few years to ensure our people can continue to develop their skills. Digital Division have a range of training options available to staff which includes access to LinkedIn Learning licences, internal training, and funded classroom training via our contracted training provider.

Key Responsibilities -

• Assist and deputise for the Airwave Communications Team Leader in providing a comprehensive communications system support service
• To be a source of technical expertise and to design, implement and maintain the communications infrastructure managed by Police Scotland, ensuring that services offered are consistent with Police Scotland strategy and standards
• Advise end users on the use of communications support systems and where necessary collate user requirements and inform management
• To maintain asset management (25,000 + mobile devices) plans and monitor performance of hardware and software, with a view to resolving recurring incidents utilising problem management techniques and escalating to senior management and or suppliers where relevant
• To participate in a standby and on-call rota with responsibility to respond to out of office hours' priority incidents on the Police Scotland's communications infrastructure and also, when required, to provide out of office hour's urgent communications support to major policing incidents and events
• Competitive salary with annual increments
• Full-time or part-time shift patterns
• 28 days annual leave and 6 public holidays (increases with service)
• Local government pension scheme for long-term security
• Ongoing training to develop your skills
• Opportunities for career progression and professional growth
• Comprehensive wellbeing support and dynamic work environment
• Exclusive discounts and savings through our rewards and benefits network

Every role in Police Scotland plays a part in Keeping People Safe.

This is an opportunity to join a national organisation serving communities across Scotland, where integrity, fairness and respect are at the heart of everything we do.

Police Scotland serves over 5 million people across Scotland’s cities, towns, rural and island communities.

Our 2030 vision is for safer communities, less crime, supported victims and a thriving workforce. We are committed to equality, human rights and building a workforce that reflects the communities we serve.

You should have been resident in the UK for a minimum of fiveyears immediately prior to application for this role