Airwave Communications Officer

Police Scotland; Aberdeen City; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Full-time or part-time shift patterns

28 days annual leave + 6 public hols

Local government pension scheme

Ongoing training

Career progression

Wellbeing support

Rewards and benefits network discounts

Job summary

Police Scotland in Scotland invites applications for an Airwave Communications Officer within the Digital Division. You will support the implementation and maintenance of the force’s critical communications infrastructure across mobile devices and services.

The role includes acting as a technical expert, providing end-user guidance and participating in standby on-call rotas to respond to incidents outside normal hours. Training and development opportunities are highlighted.

Responsibilities

• Assist and deputise for the Airwave Communications Team Leader in providing a comprehensive communications system support service
• Design, implement and maintain the communications infrastructure managed by Police Scotland, ensuring services align with strategy and standards
• Advise end users on communications support systems and collate user requirements for management
• Maintain asset management plans for 25,000+ mobile devices and monitor hardware/software performance
• Participate in standby/on-call rota to respond to out-of-hours incidents and provide urgent support when required

Job description

As part of the team working in the Digital Division you can make a real difference by supporting the provision of technology to our officers and staff across the second largest police force in the UK.

As an Airwave Communications Officer, you will be responsible for the implementation and support of Police Scotland’s communications infrastructure. You will ensure the communications infrastructure supports the needs of Police Scotland and other external partners.

More than £1 million worth of training has been allocated to the Digital Division function in the last few years to ensure our people can continue to develop their skills. Digital Division have a range of training options available to staff which includes access to LinkedIn Learning licences, internal training, and funded classroom training via our contracted training provider.

Key Responsibilities

• Assist and deputise for the Airwave Communications Team Leader in providing a comprehensive communications system support service
• To be a source of technical expertise and to design, implement and maintain the communications infrastructure managed by Police Scotland, ensuring that services offered are consistent with Police Scotland strategy and standards
• Advise end users on the use of communications support systems and where necessary collate user requirements and inform management
• To maintain asset management (25,000 + mobile devices) plans and monitor performance of hardware and software, with a view to resolving recurring incidents utilising problem management techniques and escalating to senior management and or suppliers where relevant
• To participate in a standby and on-call rota with responsibility to respond to out of office hours' priority incidents on the Police Scotland's communications infrastructure and also, when required, to provide out of office hour's urgent communications support to major policing incidents and events

Why join us?

• Competitive salary with annual increments
• Full-time or part-time shift patterns
• 28 days annual leave and 6 public holidays (increases with service)
• Local government pension scheme for long-term security
• Ongoing training to develop your skills
• Opportunities for career progression and professional growth
• Comprehensive wellbeing support and dynamic work environment
• Exclusive discounts and savings through our rewards and benefits network

Every role in Police Scotland plays a part in Keeping People Safe.

This is an opportunity to join a national organisation serving communities across Scotland, where integrity, fairness and respect are at the heart of everything we do.

Police Scotland serves over 5 million people across Scotland’s cities, towns, rural and island communities.

Our 2030 vision is for safer communities, less crime, supported victims and a thriving workforce. We are committed to equality, human rights and building a workforce that reflects the communities we serve