AirportNight Manager

Aimbridge EMEA; Manchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Industry leading training

Staff discount portfolio wide

Employee assistance programme

Uncapped incentives

Job summary

Aimbridge EMEA is seeking a Night Manager to oversee hotel operations during overnight hours at the Manchester airport area. You will manage the front desk, monitor security and safety protocols, respond to guest requests and supervise overnight staff, with involvement across F&B, maintenance and other departments.

We value leadership, exceptional guest service and the ability to keep the hotel running smoothly at night.

Qualifications

• Must be able to work overnight shifts and adapt to changes in hotel operations.
• Demonstrated leadership skills to manage overnight staff and delegate tasks.
• Excellent customer service to handle guest requests, complaints and maintain satisfaction.
• Strong communication skills with guests, staff and management.
• Solid understanding of front desk procedures, housekeeping, maintenance and security.
• Age 18+ and comfortable commuting to the hotel for night shifts.

Responsibilities

• Oversee hotel operations during overnight hours, focusing on guest satisfaction and safety.
• Manage front desk operations and respond to guest requests and issues.
• Supervise overnight staff and coordinate with food & beverage, maintenance and other departments.
• Ensure security protocols are followed and reports are properly logged.
• Support overall night-time operations to maintain smooth and efficient hotel running.

Skills

Leadership

Customer service

Communication

Flexibility

Hotel operations

Night shift

Hotel management software

Tools

Hotel management software

Job description

As our Night manager you'll be responsible for overseeing the operations of the hotel during overnight hours. This role involves managing the front desk, monitoring security and safety protocols, responding to guest requests and complaints, and supervising overnight staff. You will play a vital role in ensuring the hotel runs smoothly and efficiently during overnight hours, focusing on guest satisfaction and safety. As an integral part of nighttime operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first-class customer service skills and exemplary team work. What do we need from you?

• Flexibility and adaptability: This role requires flexibility and adaptability to work overnight hours, handle unexpected situations, and adjust to changes in hotel operations.
• Leadership skills: You'll need to possess strong leadership skills to manage overnight staff, delegate tasks, and ensure the smooth running of hotel operations.
• Customer service skills: As the main point of contact for our guests during night hours, you'll need excellent customer service skills to provide guests with a satisfactory experience, address complaints, and resolve conflicts.
• Communication skills: Communication is key and as the night manager in our hotel, you should have excellent communication skills to interact with guests, staff, and management, whether it's in person, over the phone, or through written communication.
• Knowledge of hotel operations: As the senior manager at the hotel during night hours you need a basic understanding of hotel operations, including front desk procedures, housekeeping, maintenance, and security. You'll also need to be well versed with hotel software systems and financial management processes.
• Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

Located immediately opposite Terminal 2 at Manchester International Airport. The hotel is positioned just a few yards from the terminal entrance and within minutes walk of Terminals 1, 3 and the railway station. We're in the perfect spot if you're travelling for business or leisure. Planning to visit Manchester City Centre? You can be there within 20 minutes from leaving the airport, on the direct train connection. Likewise the hotel is less than a mile from Junction 5 of the M56. When you step into the hotel, you are welcomed into the contemporary Open Lobby, which combines the front desk, lobby, restaurant, bar, lounge and business centre into one versatile, stylish area. In addition, the stunning restaurant, Firin is the culinary heart of the hotel, a modern vision of the traditional Istanbul pide salon. Modern Turkish casual dining crafted around impressive theatre kitchen. 280 modern bedrooms are offered across six floors. Our contemporary, spacious bedrooms feature floor-to-ceiling windows, with many providing views of the airport runway and include a range of double, twin, family, executive and accessible while the southern corner of the sixth floor offers a spectacular suite with an exterior terrace. The fitness suite is located on the 7th floor.

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions