Airport Services Duty Supervisor

Qatar Airways; Hounslow; On-site; GBP 29,000 - 30,000; Full time

Job summary

A leading airline is looking to hire an Airport Services Duty Supervisor for its Heathrow operations. The successful applicant will manage flight-handling tasks, ensure high service standards, and lead teams towards meeting on-time performance goals. Candidates must hold a Bachelor's Degree and have extensive experience in airport operations, along with advanced customer relations training.

Qualifications

• Fluent in English, both written and spoken.
• 5 years of job-related experience required.
• Advanced training in customer relations and baggage services.

Responsibilities

• Supervise flight-handling activities to ensure customer satisfaction.
• Act as a liaison with various departments to meet performance targets.
• Manage resources effectively for efficient duty allocation.

Skills

Customer Relations

Flight Coordination

Problem Solving

Education

Bachelors Degree

Tools

Amadeus Reservations & Ticketing

Job description

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Description - External

We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in London Heathrow as an Airport Services Duty Supervisor.

Job Purpose

Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding etc. Deputize Airport Services Duty Officer and/or Airport Representative.

Accountabilities

• Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
• Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
• Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.
• Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents. Ensures efficient use of manpower during duty period.
• Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads etc. Ensures all departments are aware of operational messages and requirements
• Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities. Ensures passengers are provided with full support during any disruption on his shift.
• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
• Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.
  
  

Job Posting

May 30, 2025, 6:07:27 PM

Qualifications - External

• Bachelors Degree or equivalent
• Fluent in English both written and spoken
• Advanced Customer Relations trainings such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets)
• High computer literacy
• 5 years of job-related experience required
  
  

You must also have the right to live and work in the UK to be considered for this role

How to apply (External)

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form. Please ensure your CV is uploaded in English.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Airlines and Aviation

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