Airport Retail Sales Advisor — Customer-First Experience

Lagardère Travel Retail Group; Hounslow; A distancia; GBP 12.000 - 17.000; Jornada completa

Descripción de la vacante

Lagardère Travel Retail is opening Relay at Heathrow and seeks Sales Advisors to deliver first-class service in a fast-paced, 7-day operation. You will greet travelers, assist with product choices, handle till activities, and contribute to a welcoming, high-standard store environment. Roles include full-time and part-time hours across several shift patterns.

We value reliability, teamwork, and a proactive attitude. A five-year reference and security checks apply for airside duties.

Formación

• Excellent communication skills, both written and verbal.
• Ability to adapt to a changing environment and priorities.
• Ability to work well in a team and on own initiative.
• Reliable attendance and time-keeping with a professional approach.

Responsabilidades

• Provide 100% customer focus and friendly service on the sales floor and till.
• Support customers with product selection and suggest additional sales.
• Deliver end-to-end customer service including till operations.
• Ensure stock is replenished and goods received are checked.
• Maintain shop standards, merchandising, and pricing accuracy.
• Drive sales through promotions and product knowledge.
• Adhere to health, safety and security policies at all times.

Conocimientos

Customer service

Adaptability

Teamwork

Under pressure

Interpersonal skills

Punctuality

Self-motivated

Descripción del empleo

Lagardère Travel Retail is opening Relay at Heathrow and seeks Sales Advisors to deliver first-class service in a fast-paced, 7-day operation. You will greet travelers, assist with product choices, handle till activities, and contribute to a welcoming, high-standard store environment. Roles include full-time and part-time hours across several shift patterns.

We value reliability, teamwork, and a proactive attitude. A five-year reference and security checks apply for airside duties.