Nightshift Stock & Merchandising Specialist - Heathrow

Lagardère Travel Retail (IRE); Hounslow; On-site; GBP 12,000 - 15,000; Full time

Job summary

Lagardère Travel Retail is opening new Relay stores at London Heathrow for 2026. We seek passionate, customer-focused individuals to join the team, including a Nightshift Replenishment Assistant working 37.5 hours across 5 days on a 7-day schedule.

Shift pattern is 9:30PM–6:00AM with face-to-face interviews in early November. You will maintain stock, merchandising and housekeeping standards while delivering first-class customer service in a busy airport environment.

Qualifications

• Good communication skills (verbal and written).
• Adaptability to a changing environment.
• Ability to work in a team and individually.
• Ability to work well under pressure.
• Excellent interpersonal skills.
• Reliable attendance and time keeping.
• Self-motivated.

Responsibilities

• Greet customers with a friendly and professional approach.
• Support customers with product queries and selection when required.
• Maintain high service standards even during replenishment tasks.
• Operate tills when necessary to support smooth service.
• Ensure the store is fully replenished and product availability is maximised.
• Accurately receive and process deliveries in line with company procedures.
• Rotate stock and maintain compliance with stocktaking and inventory checks.
• Merchandise and price products to brand and store standards.
• Highlight and report any stock discrepancies or shortages promptly.
• Keeping the store well presented at all times.
• Ensure the safe usage of all the cleaning materials.
• Ensure store and stock rooms are kept tidy in line with H&S.
• Report any potential hazards on the shop floor or stock room to the manager/supervisors.
• Ensuring security of stock on shop floor and compliance of till inventory.
• Responsible for the shop floor security when on shift.
• Awareness of potential security risks out with store and part of the greater airport community.

Skills

Communication skills

Adaptability

Teamwork

Working under pressure

Interpersonal skills

Attendance & punctuality

Self-motivated

Job description

Lagardère Travel Retail is opening new Relay stores at London Heathrow for 2026. We seek passionate, customer-focused individuals to join the team, including a Nightshift Replenishment Assistant working 37.5 hours across 5 days on a 7-day schedule.

Shift pattern is 9:30PM–6:00AM with face-to-face interviews in early November. You will maintain stock, merchandising and housekeeping standards while delivering first-class customer service in a busy airport environment.