Dayshift Replenishment - Relay - LHR Airport

Lagardère Travel Retail Group; Hounslow; Remote; GBP 21,000 - 26,000; Full time

Job summary

Lagardère Travel Retail at Heathrow Terminal 2 will open Relay stores in 2026, creating full-time roles for a Nightshift Replenishment Assistant. The role covers stock, merchandising, and customer service across a 37.5-hour week with a 5-day pattern, including weekends, in a fast-paced airport setting.

Strong communication, reliability, and adaptability are essential as you support tills, stock, and store housekeeping while upholding high standards in a busy travel environment.

Qualifications

• Good communication skills (verbal & written).
• Adaptability to changing environment.
• Ability to work in a team and individually.
• Ability to work well under pressure.
• Excellent interpersonal skills.
• Ability to provide professional standard of services.
• Reliable in attendance and time keeping.
• Self-motivated.

Responsibilities

• Greet customers professionally.
• Assist customers with product queries and selections.
• Maintain service standards during replenishment.
• Operate tills when needed.
• Ensure stock is fully replenished and available.
• Receive and process deliveries per procedures.
• Rotate stock; comply with stock checks.
• Merchandise and price products to standards.
• Report stock discrepancies promptly.
• Keep store well presented at all times.
• Ensure safe use of cleaning materials.
• Keep store and stock rooms tidy per H&S.
• Report hazards to managers.
• Secure stock and till inventory.
• Maintain floor security during shift.
• Be aware of security risks beyond store.

Skills

Communication

Adaptability

Teamwork

Pressure management

Interpersonal skills

Professional service

Punctuality

Self-motivated

Job description

Relay at Heathrow!

We are bringing one of our most iconic global brands, to the UK in 2026 — and we will be looking for passionate, customer-focused individuals to join us on this journey!

With four brand-new stores opening in Terminal 2 at London Heathrow Airport, Relay is set to become a go-to destination for travelers looking for everything from a great book to tasty snacks and refreshing drinks. It will be a fast-paced, vibrant environment where every day brings new faces and new opportunities to make someone’s journey a little better.

Relay stores are trusted by millions of travelers around the world — and in 2026 you could be part of the team that brings that magic to life in one of the world’s busiest airports.

Contract: Full timeopportunities available, operatingacross a 7-day schedule including weekends.

Hours: 37.5 hours per week, worked across 5 days

Shift Patterns: 8:30AM - 5:00PM / 1:30PM - 10:00PM

Job Purpose:

Delivering a well-presented store, with great availability, is a key part of a customer’s overall shopping experience. As aNightshiftReplenishmentAssistantyou will work tomaintainstore standards around stock levels, merchandising and housekeeping tasks, whist delivering first class customer service to our customers.

Key Responsibilities:

Customer Service

• Greet customers with a friendly and professional approach.

• Support customers with product queries and selection whenrequired.

• Maintain high service standards even during replenishment tasks.

• Operate tills when necessary to support smooth service.

Stock & Replenishment

• Ensure the store is fully replenished and product availability is maximised.

• Accurately receive and process deliveries in line with company procedures.

• Rotate stock andmaintaincompliance with stocktaking and inventory checks.

• Merchandise and price products to brand and store standards.

• Highlight and report any stock discrepancies or shortages promptly.

Housekeeping / Health & Safety

• Keeping the store well presented at all time

• Ensure the safe usage of all the cleaning materials

• Ensuring store and stock rooms are kept tidy in line with H&S

• Reporting any potential hazards on the shop floor or stock room to the manager/supervisors

Security

• Ensuring security of stock on shop floor and compliance of till inventory

• Responsible for the shop floor security when on shift

• Awareness of potential security risks out with store and part of the greater airport community

Person Specification:

• Good Communication skills (both verbal & written)

• Adaptability to the changing environment

• Ability to work in a team and individually

• Ability to work well under pressure

• Excellent Interpersonal skills

• Ability to provide professional standard of services

• Reliable in attendance and time keeping

• Self-motivated

Accessing the airport:

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

Our values: Can you feel the HEAT?

Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:

HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate

EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands

AGILITY - Working in a fast-paced environment | Adapting well to change | Always striving to improve

TEAM SPIRT - Working together as one team | Supporting each other | Being active partners in our wider communities

Our company:

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have establisheda comprehensive and world-recognised leadership acrossmultiple business activities.

Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.

At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.