Product Support Engineer - Manchester airport

Amadeus; Manchester; Hybrid; GBP 32.000 - 52.000; Vollzeit

Zusammenfassung

Amadeus is hiring a Product Support Engineer based at Manchester Airport. You will recover functional and technical incidents and requests related to hardware and software, coordinate with internal teams and third parties, and ensure timely resolutions to maintain service levels.

The role requires relocation or local residence in Manchester and eligibility for UK security clearance. The position operates on 12-hour shifts (4 days on / 4 nights on / 4 off) and may involve occasional travel to

Qualifikationen

• First experience in product engineering support.
• Hardware maintenance experience beneficial.
• Experience in transport or industrial environments advantageous.
• Self-motivation and adaptability essential.
• Teamwork and flexibility required.
• Professionalism and trustworthiness in dealings with customers.

Aufgaben

• Provide hardware, software and ERP systems support to users.
• Acknowledge, diagnose and resolve incidents within service levels.
• Escalate complex issues to 3rd level resolver groups when needed.
• Communicate updates to Amadeus customers and stakeholders.
• Assist in evaluations and upgrades of IT infrastructure.
• Travel occasionally to Dublin airport for role coverage.

Kenntnisse

Troubleshooting

Hardware maintenance

Customer support

Teamwork

Adaptability

Self-motivation

Professionalism

Jobbeschreibung

Product Support Engineer - Manchester airport# Careers## Product Support Engineer - Manchester airportApply: On Site: Manchester Airport: Full time: Posted Today: End Date: November 18, 2026 (20 days left to apply): R32029**Job Title**Product Support Engineer - Manchester airport**Purpose of the role:**Recover functional and technical Incidents and Requests regarding hardware and software related systems or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided. **This is a position based in Manchester Airport. You need to be located in the area of Manchester, or willing to relocate.****As required by the UK government regulations, you need to have lived in the past 5 years in the UK prior to employment, to be eligible for Security clearance.** **Common accountabilities:**- Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area. - Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.- Works with a moderate level of guidance and direction from manager. **Specific accountabilities:**-Provide support in areas of personal computers/servers/mainframe applications, data/voice network, and ERP systems-Acquire, install, and upgrade PC components & software and planning for/responding to service outages.-Respond to user requests to research complex problems associated with the organization's telecommunications networks (voice and/or data).-Provide real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence and knowledge transfer-Respond to and diagnose problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.-Provide effective and timely resolution of users’ problems, queries or complaints.-Assist in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.-Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)-Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions.-Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.- Provide Amadeus customers with updates on the status of critical problems. Suggest improvements to Knowledge Solutions database. **Our ideal candidate:**-a first experience in product engineering support-hardware maintenance experiencem ideally in transport or industrial environments would be beneficial-self-motivation and adaptability-teamwork and flexibility-professionalism and trustworthiness ***Specific requirements related to Airport activities*** ***Please note the role organisation is 12 hour shifts, 4 days on / 4 nights on / 4 off, covering 365 days including bank holidays.******Travel possible very occasional to Dublin airport*** #LI-EMEA**Diversity & Inclusion** Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.**Be aware of recruitment scams** Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.### About UsWe are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues.