Airport Passenger Service Agent | Fast-Paced, Impactful

Dnata Ltd; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

dnata is seeking a Passenger Service Agent at one of the world’s busiest airports to be the friendly face travellers rely on from check-in to boarding.

You’ll welcome passengers, verify travel documents, and process baggage with warmth and professionalism. You’ll support travellers through delays and disruption, help manage safe, on-time boarding, and collaborate with gate teams and ground crew to keep passenger flow smooth, while upholding safety and security standards.

Qualifications

• Customer service experience in hospitality, retail or transport.
• Excellent communication skills and ability to explain procedures clearly.
• Flexibility to work early mornings, late evenings, weekends and bank holidays.
• Confidence using computer systems and learning new ones while juggling multiple platforms.
• Strong commitment to safety and aviation security procedures.
• Fluent written and spoken English.

Responsibilities

• Welcome and check in passengers with warmth and professionalism
• Check travel documents carefully and accurately, making sure passengers meet entry and travel requirements
• Process baggage efficiently and in line with procedures
• Support passengers through delays and disruption, turning difficult moments into positive experiences
• Manage safe, efficient boarding so flights depart on time
• Work closely with gate teams and ground crew to keep passenger flow running smoothly

Skills

Customer service

Communication skills

Shift flexibility

English proficiency

Tech-savvy

Aviation security awareness

Job description

dnata is seeking a Passenger Service Agent at one of the world’s busiest airports to be the friendly face travellers rely on from check-in to boarding.

You’ll welcome passengers, verify travel documents, and process baggage with warmth and professionalism. You’ll support travellers through delays and disruption, help manage safe, on-time boarding, and collaborate with gate teams and ground crew to keep passenger flow smooth, while upholding safety and security standards.