Airport Passenger Experience Agent

PrimeFlight UK LTD; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading aviation services provider in Birmingham is seeking individuals to join the Front of House Team, assisting the Passenger Services Duty Manager. The role involves ensuring exceptional service standards and compliance with aviation regulations. Candidates must demonstrate a proactive attitude, effective communication skills, and the ability to problem-solve in a busy environment. Applicants with previous experience in customer-facing roles and relevant GCSE qualifications will be favored. Join us to make a difference in passengers' experiences!

Benefits

Cycle to Work

Employee Assistance Programme

Life Assurance

Uniform provided

Pension

Qualifications

• Desire to deliver exceptional customer service.
• Ability to work efficiently and accurately within time constraints.
• Experience in customer-facing roles preferred.

Responsibilities

• Ensure exceptional passenger experience.
• Complete check-in and boarding processes.
• Deal with customer complaints effectively.

Skills

Exceptional customer service

Effective communication

Problem-solving

Attention to detail

Initiative

Education

English and Maths GCSE or equivalent Grade C or above

Job description

A leading aviation services provider in Birmingham is seeking individuals to join the Front of House Team, assisting the Passenger Services Duty Manager. The role involves ensuring exceptional service standards and compliance with aviation regulations. Candidates must demonstrate a proactive attitude, effective communication skills, and the ability to problem-solve in a busy environment. Applicants with previous experience in customer-facing roles and relevant GCSE qualifications will be favored. Join us to make a difference in passengers' experiences!