Airport Operations Duty Manager - On-Site Rotating Shifts

MCS Group; Belfast City District; Sur place; GBP 45 000 - 65 000; Plein temps

Résumé du poste

MCS Group is recruiting with Belfast City Airport for an Airport Duty Manager to oversee live airport operations in the Operations team. The role requires coordinating stakeholders, managing disruptions, and driving improvements while ensuring safety and regulatory compliance.

Reporting to the Terminal & Security Operations Manager, you will act as the on-duty senior operational decision-maker, lead teams, and maintain high service standards across the site in this on-site role.

Qualifications

• Three years' operational and managerial experience in a customer-focused environment.
• Ability to meet Department for Transport Approved Counter Terrorist Check (CTC) clearance criteria.
• GCSE Mathematics and English Language at Grade C or above, or equivalent.
• Strong communication, interpersonal and stakeholder management skills.
• Sound judgement and the ability to make decisions under pressure.

Responsabilités

• Lead and coordinate airport operations in real time, acting as the senior operational decision-maker on duty.
• Manage operational disruption, severe weather, security incidents and emergencies, ensuring appropriate responses and escalation.
• Maintain compliance with relevant regulatory requirements (CAA, DoT, health and safety, environment).
• Ensure incidents are recorded, investigated, and managed through the Safety Management System.
• Monitor KPIs, identify risks and drive improvements in efficiency, safety and passenger experience.
• Build relationships with airlines, ground handlers, and stakeholders.
• Monitor service contracts to ensure SLAs and targets are met.
• Support contract reviews, supplier performance management, and cost-saving initiatives.
• Handle escalated customer complaints and service recovery to maintain high service standards.
• Provide leadership to operational teams, coordinating VIP visits and events.
• Represent the airport at stakeholder meetings, audits and industry events.

Connaissances

Leadership

Stakeholder management

Communication

Decision-making under pressure

Budget awareness

Formation

GCSE Maths & English

Outils

Microsoft Word

Microsoft Excel

Description du poste

MCS Group is recruiting with Belfast City Airport for an Airport Duty Manager to oversee live airport operations in the Operations team. The role requires coordinating stakeholders, managing disruptions, and driving improvements while ensuring safety and regulatory compliance.

Reporting to the Terminal & Security Operations Manager, you will act as the on-duty senior operational decision-maker, lead teams, and maintain high service standards across the site in this on-site role.