Airport Duty Manager

MCS Group; Belfast City District; Sur place; GBP 45 000 - 65 000; Plein temps

Résumé du poste

MCS Group is recruiting with Belfast City Airport for an Airport Duty Manager to oversee live airport operations in the Operations team. The role requires coordinating stakeholders, managing disruptions, and driving improvements while ensuring safety and regulatory compliance.

Reporting to the Terminal & Security Operations Manager, you will act as the on-duty senior operational decision-maker, lead teams, and maintain high service standards across the site in this on-site role.

Qualifications

• Three years' operational and managerial experience in a customer-focused environment.
• Ability to meet Department for Transport Approved Counter Terrorist Check (CTC) clearance criteria.
• GCSE Mathematics and English Language at Grade C or above, or equivalent.
• Strong communication, interpersonal and stakeholder management skills.
• Sound judgement and the ability to make decisions under pressure.

Responsabilités

• Lead and coordinate airport operations in real time, acting as the senior operational decision-maker on duty.
• Manage operational disruption, severe weather, security incidents and emergencies, ensuring appropriate responses and escalation.
• Maintain compliance with relevant regulatory requirements (CAA, DoT, health and safety, environment).
• Ensure incidents are recorded, investigated, and managed through the Safety Management System.
• Monitor KPIs, identify risks and drive improvements in efficiency, safety and passenger experience.
• Build relationships with airlines, ground handlers, and stakeholders.
• Monitor service contracts to ensure SLAs and targets are met.
• Support contract reviews, supplier performance management, and cost-saving initiatives.
• Handle escalated customer complaints and service recovery to maintain high service standards.
• Provide leadership to operational teams, coordinating VIP visits and events.
• Represent the airport at stakeholder meetings, audits and industry events.

Connaissances

Leadership

Stakeholder management

Communication

Decision-making under pressure

Budget awareness

Formation

GCSE Maths & English

Outils

Microsoft Word

Microsoft Excel

Description du poste

MCS Group is delighted to be working with Belfast City Airport to recruit an Airport Duty Manager to join its Operations team.
This is an exciting opportunity for an experienced operational professional to take responsibility for the safe, secure and efficient delivery of the live airport operation, coordinating key stakeholders, managing disruption and driving continuous improvement.

The Role

Reporting to the Terminal & Security Operations Manager, key responsibilities will include:

• Lead and coordinate airport operations in real time, acting as the senior operational decision-maker on duty.
• Manage operational disruption, severe weather, security incidents and emergencies, ensuring appropriate responses and escalation.
• Maintain compliance with relevant CAA, Department for Transport, health and safety, environmental and airport regulatory requirements.
• Ensure incidents and near misses are recorded, investigated and managed through the Safety Management System.
• Monitor operational KPIs, identify risks and drive improvements in efficiency, safety and passenger experience.
• Build strong relationships with airlines, ground handlers, airport departments, emergency services, government agencies and other stakeholders.
• Monitor allocated service contracts, ensuring SLAs and performance targets are achieved.
• Support contract reviews, supplier performance management, procurement and cost-saving initiatives.
• Handle escalated customer complaints and service recovery, maintaining high customer service standards.
• Provide leadership and support to operational teams, coordinating activities for VIP visits, special events and wider business initiatives.
• Represent the airport at stakeholder meetings, audits and industry events, contributing to business improvement and sustainability initiatives.

The Person

Essential criteria:

• At least three years' operational and managerial experience in a customer-focused operational environment.
• Ability to meet Department for Transport Approved Counter Terrorist Check (CTC) clearance criteria.
• GCSE Mathematics and English Language at Grade C or above, or equivalent.
• Strong communication, interpersonal and stakeholder management skills, with the ability to influence and negotiate at all levels.
• Sound judgement and the ability to make decisions under pressure, manage competing priorities and work on your own initiative.
• Strong IT skills, including Microsoft Word and Excel.
• Financial and budgetary awareness, with a proactive approach to problem-solving and continuous improvement.
• A flexible, collaborative approach to working.

Desirable criteria:

• Five years' experience in an airport or airline environment.
• Knowledge of aviation security and regulatory frameworks.

Working Hours

On-site at Belfast City Airport, working a rotating shift pattern of 4:30am-1:15pm and 1:15pm-10:00pm, including weekends and bank holidays. Occasional overtime and out-of-hours availability may be required.